Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 114065 times)

Offline elya

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Been confirmed by multiple CSR, chat reps, as well as by the fact many people that booked within the last week or so have not received the rebate.

Quote from chat rep,
"Effective April 11, we have updated the Airline Bonus Benefit to ensure that only elligible transactions are bonused. All bonus points will now be awarded and posted within 10 weeks after the filght redemption in order for the elligibility to be verified and the bonus points to be deposited."

Really hope this is a typical case of DROPR (DROCR).

Some more DP's here,
https://www.flyertalk.com/forum/american-express-membership-rewards/1673580-usa-business-centurion-platinum-50-back-pay-points-flight-redemptions-27.html
« Last Edit: April 21, 2017, 12:59:25 AM by elya »

Offline Yehuda25

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RIP
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Online yelped

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Seriously? This really kills it. Now it's going to be really impossible to make bookings for my wife and I. Going to have to wait until I make double the amount of points I need... That's not going to work in time... They really want to lose everyone to the CSR with any airline, and without having to lay out the points...

Offline eli1571

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Been confirmed by multiple CSR,

CSR is chase not amex, unless you meant customer service rep

Offline SoloExperiment

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This is crazy and basically kills the BPlat for me and my wife

Offline 12HRS

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This is crazy and basically kills the BPlat for me and my wife

and for some sellers. need to start selling months in advance now

Offline AJK

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CSR is chase not amex, unless you meant customer service rep

Excellent deduction.

This is crazy and basically kills the BPlat for me and my wife

Posting within 24 hours was ripe for abuse.  I don't see why they need to wait longer than a week though.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Emkay

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Posting within 24 hours was ripe for abuse.
What abuse are they trying to stop?

Offline AJK

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Not a discussion for a public forum, IMO.

Suffice it to say, delaying the posting helps curb the risk.
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Offline rileywiles23

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Damn.
Life is as good as you make it...

Offline Dan

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Anyone else here redeem points after 4/11 and try to chat or call to get them manually rebated?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Manual posting is *very* rare, and that was before this apparent new rule.
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Offline real-brisker

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Redeemed 4/19 nothing yet.

Offline Dan

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Manual posting is *very* rare, and that was before this apparent new rule.
Are reps also confirming a policy change to DDFers?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Yehuda@18

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Large amount of bookings. Everything that posted 4/11 and after have not received the bonus. Chatted a couple a days ago about it. Rep tried a couple of things but could not manually post the points. After checking with a supervisor I was given the number to MR department to see if they could do anything. Needless to say I didn't call. No mention of a policy change.

Offline Dan

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Large amount of bookings. Everything that posted 4/11 and after have not received the bonus. Chatted a couple a days ago about it. Rep tried a couple of things but could not manually post the points. After checking with a supervisor I was given the number to MR department to see if they could do anything. Needless to say I didn't call. No mention of a policy change.
Huh? Why not call and ask what's going on?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Yehuda@18

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Huh? Why not call and ask what's going on?
Someone that has one or two bookings in their name would be a better candidate.

Offline Z56

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Just had the same experience yesterday. CSR confirmed the same information
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline Dan

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Just had the same experience yesterday. CSR confirmed the same information
How long did they quote?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Moishebatchy

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I smell a DDMS article coming... 😏