Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 12465 times)

Offline flyingace

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2008
  • Posts: 394
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
I had legitimately booked and cancelled two tickets within 24 hours in January. I asked for the points to be redeposited instead of cash credit and rebooked immediately to change the dates.
At the beginning of Feb they deducted all the points in my account including the legitimate 50% rebate. The email stated fraud. I called and complained and was told to wait for review. It was obvious to CSR that nothing was done wrong, but they were tweaking the whole system and I just have to wait. Within 30 days I only had the legitimate points in my account. The extra ones had disappeared.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24254
  • Total likes: 62
  • DansDeals.com Hat Tips 11
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.

That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Mountain Man

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 758
  • Total likes: 10
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Colorado
Quote from: JTZ link=topic=10531.msg1695873
If you never had to eat crow then you lived one boring life.

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6934
  • Total likes: 3
  • DansDeals.com Hat Tips 1
    • View Profile
That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
True :(
Didn't notice the 4/11 part at first.
If You See Something, Say Something!!

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Anyone else here redeem points after 4/11 and try to chat or call to get them manually rebated?
Redeemed on 4/12. Called in yesterday and got them rebated manually.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47106
  • Total likes: 477
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Redeemed on 4/12. Called in yesterday and got them rebated manually.
Nice!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline elya

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1598
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
Wishful thinking. But as AJK mentioned upthread there was a lot of gaming going on, and I don't think anyone is surprised that they are trying to curb it as much as possible.

Offline Joe4007

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2013
  • Posts: 3544
  • Total likes: 16
  • DansDeals.com Hat Tips 11
    • View Profile
  • Location: NY
Manual posting is *very* rare, and that was before this apparent new rule.
Don't think that *very* was necessary. Wasn't the easiest thing, but I've had multiple experiences where it was done.

Offline SoloExperiment

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2016
  • Posts: 377
  • Total likes: 5
  • DansDeals.com Hat Tips 2
    • View Profile
Nvm
« Last Edit: April 21, 2017, 03:50:16 PM by SoloExperiment »

Offline mmgfarb

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2015
  • Posts: 4629
  • Total likes: 156
  • DansDeals.com Hat Tips 3
    • View Profile
How exactly was this being "gamed"?
I still don't think that should be discussed here.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47106
  • Total likes: 477
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SoloExperiment

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2016
  • Posts: 377
  • Total likes: 5
  • DansDeals.com Hat Tips 2
    • View Profile
Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?

I was told it would go pending within 5-7 days after the charge but it has been almost 14 days and nothing has shown up...I have ~$3.5 in amextravel airfare purchases since then so I've been tracking it

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24254
  • Total likes: 62
  • DansDeals.com Hat Tips 11
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
They lied. That's not how it works. Needs statement close.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline SoloExperiment

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2016
  • Posts: 377
  • Total likes: 5
  • DansDeals.com Hat Tips 2
    • View Profile
They lied. That's not how it works. Needs statement close.

Statement has already closed and been paid in full. Still nothing and it's 13 days into new statement period - they don't even show as pending

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24254
  • Total likes: 62
  • DansDeals.com Hat Tips 11
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Statement has already closed and been paid in full. Still nothing and it's 13 days into new statement period - they don't even show as pending
Charge doesn't show at all on the statement?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper