AMEX Return Protection: Did They Make You Return The Item?

[noturbizniss]

if i bought something with my card and shipped to me, but someone else's name is on the "account" is that covered?
specifically, I ordered something on someone else's verizon account but had it shipped to me and paid on my card

[Mplace]

what are you claiming? did you get the item?

not Sure, yes I received it, but it was a time sensitive thing, I paid for overnight shipping, and ups screwed up

[jsk173]

not Sure, yes I received it, but it was a time sensitive thing, I paid for overnight shipping, and ups screwed up

Return protection rarely, if ever, covers custom items. This sounds like a merchant and/or UPS issue, not an Amex issue.

[mmgfarb]

Return protection rarely, if ever, covers custom items. This sounds like a merchant and/or UPS issue, not an Amex issue.

This isn't a custom item, I think you have a reading comprehension issue.

[jsk173]

This isn't a custom item, I think you have a reading comprehension issue.

LOL. As Freud would say, "You're projecting."

http://forums.dansdeals.com/index.php?topic=7760.msg1600983#msg1600983

See the word "custom" there?

[mmgfarb]

LOL. As Freud would say, "You're projecting."

http://forums.dansdeals.com/index.php?topic=7760.msg1600983#msg1600983

See the word "custom" there?

First of all Freud was a moron. Second of all, I thought you were responding to noturbizness's question, my bad.

[E-MAN]

Filed claim and sent in receipt on 10/14. Spoke to them on phone 2 days later and haven't heard anything.
Anyone else's claim seem to be taking longer than usual?

[etech0]

Is there any sort of amex protection for a store that charges a restocking fee for returns?

[mmgfarb]

Is there any sort of amex protection for a store that charges a restocking fee for returns?

You should be able to get the restocking fee refunded but YMMV.

[efflpetzel]

If I do return protection on an item that recieved a credit from amex offers, will amex claw back the Amex offer

[mmgfarb]

If I do return protection on an item that recieved a credit from amex offers, will amex claw back the Amex offer

They shouldn't, IIRC amex return protection isn't even run by them it's contacted out to  a company. At the very least it's Amex Assurance which doesn't have anything to do with the day to day spending and offers etc.

[etech0]

You should be able to get the restocking fee refunded but YMMV.

By returning the item and then doing a RP claim just for the fee they charge?

[mmgfarb]

By returning the item and then doing a RP claim just for the fee they charge?

Yes, there's an option during the filing proceeds to choose restocking fee as the reason for the claim. I think you'll need both receipts which shows the restocking fee.

[etech0]

Yes, there's an option during the filing proceeds to choose restocking fee as the reason for the claim. I think you'll need both receipts which shows the restocking fee.

Cool! I guess I hope they don't ask for the item back, then

These are from Shoebuy. I don't know if they will send a receipt, I guess I hope they do!

Thanks for your help

[mmgfarb]

Cool! I guess I hope they don't ask for the item back, then

These are from Shoebuy. I don't know if they will send a receipt, I guess I hope they do!

Thanks for your help

Again, YMMV so don't rely on this 100%. You might want to file the claim before you return then just to make sure that they'll cover it. You should also be able to contact Shoebox and ask them to make you an invoice for the restocking fee.

[etech0]

Again, YMMV so don't rely on this 100%. You might want to file the claim before you return then just to make sure that they'll cover it. You should also be able to contact Shoebox and ask them to make you an invoice for the restocking fee.

smart!

[mmgfarb]

smart!

Now if only some other people thought the same about me........

[noturbizniss]

smart!

You should get an email showing the return and refund amount.

Now if only some other people thought the same about me........

most people know the truth...

[mmgfarb]

most people know the truth...

refer to Grodnoking's signature.

[etech0]

Yes, there's an option during the filing proceeds to choose restocking fee as the reason for the claim. I think you'll need both receipts which shows the restocking fee.

What should I put in as the purchase price of the item? The amount I paid, or the amount I'm claiming for the restocking fee?