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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 269994 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2655 on: March 19, 2017, 07:39:23 PM »
I have a pair of dress shoes that's falling apart after less than 3m. Can anyone for see any issues with purchase protection?
Very arguably normal wear and tare
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Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2656 on: March 20, 2017, 12:07:06 AM »
Very arguably normal wear and tare
I have the same claim I want to do with chase, you could simply state that a pair of shoes lasted me for the past year and each pair of shoes i have gotten before that as well from this company lasted a year and now the same company lasted only 3 mnths?
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Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2657 on: March 20, 2017, 11:57:08 AM »
Is the return shipping fee covered by itself?

I can return the item to the seller but I'll have to pay the return shipping (~$15) will amex reimburse that or is it not even worth it?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2658 on: March 20, 2017, 01:59:43 PM »
Is the return shipping fee covered by itself?

I can return the item to the seller but I'll have to pay the return shipping (~$15) will amex reimburse that or is it not even worth it?
They won't reimburse that.
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2659 on: March 28, 2017, 07:46:48 PM »
Anyone know what happens to a return/purchase protection claim if the card is downgraded while the claim is still open? I assume it won't be  a problem?
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2660 on: March 28, 2017, 10:20:55 PM »
Is the return shipping fee covered by itself?

I can return the item to the seller but I'll have to pay the return shipping (~$15) will amex reimburse that or is it not even worth it?
Paypal covers that :)

Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2661 on: March 29, 2017, 10:33:46 AM »
thus far I never made a return protection claim with amex. what is the likeliness that they will make me actually return 2 sets of dishes about 240.00 each if i make areturn claim on them ? thanks.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2662 on: March 29, 2017, 10:39:55 AM »
You need to be prepared for them to ask for them back, as is their right. Why are you concerned?
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Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2663 on: March 29, 2017, 11:03:05 AM »

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2664 on: March 29, 2017, 02:00:54 PM »
thus far I never made a return protection claim with amex. what is the likeliness that they will make me actually return 2 sets of dishes about 240.00 each if i make areturn claim on them ? thanks.
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2665 on: March 29, 2017, 03:46:05 PM »
How?
I got an email recently that PayPal covers return shipping. Didn't look into it

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2666 on: March 29, 2017, 03:55:44 PM »
I got an email recently that PayPal covers return shipping. Didn't look into it

Is this what you are referring to? http://forums.dansdeals.com/index.php?topic=56408.0

Mine wasn't an ebay purchase.

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2667 on: March 29, 2017, 04:03:17 PM »
Is this what you are referring to? http://forums.dansdeals.com/index.php?topic=56408.0

Mine wasn't an ebay purchase.
Nope. Now applies everywhere

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2668 on: March 29, 2017, 04:06:18 PM »
Nope. Now applies everywhere


Nice! Thanks

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2669 on: March 29, 2017, 04:08:42 PM »
Nice! Thanks
Just looked at the t&c. May be targeted, and (obviously) have to pay with PayPal to qualify