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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 265084 times)

Online stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2670 on: March 29, 2017, 04:09:46 PM »
Just looked at the t&c. May be targeted, and (obviously) have to pay with PayPal to qualify

Yup, it's not targeted but you need to have paid via paypal so i'm outa luck  :(

Offline sedge

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2671 on: March 31, 2017, 10:41:29 AM »
Purchased a youth sport item through Amazon from a 3rd party seller. It didn't fit. Too big. Returned it but seller charged restocking fee of $10 and I paid shipping back to them at a cost of $10. Item cost was $40.

I asked Amex to help with the $10 restocking fee only.

They credited the original total purchase price.

Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2672 on: March 31, 2017, 11:12:14 AM »
Purchased a youth sport item through Amazon from a 3rd party seller. It didn't fit. Too big. Returned it but seller charged restocking fee of $10 and I paid shipping back to them at a cost of $10. Item cost was $40.

I asked Amex to help with the $10 re stocking fee only.

They credited the original total purchase price.
Cool, happy for you!
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Offline davidd75

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2673 on: March 31, 2017, 12:27:29 PM »
Purchased hat with one amex card and seller is refunding cost and his shipping costs but will not refund my return shipping costs.  I paid shipping costs with another amex card anyway I can get my return shipping costs refunded?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2674 on: April 02, 2017, 02:43:30 AM »
Purchased hat with one amex card and seller is refunding cost and his shipping costs but will not refund my return shipping costs.  I paid shipping costs with another amex card anyway I can get my return shipping costs refunded?
Shipping is excluded. You can putpac but I doubt it'd help.
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Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2675 on: April 20, 2017, 07:53:06 PM »
I purchased a few items on one order, which came out to $1,000. can I make separate claims and get $300 on each claim?

Online mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2676 on: April 20, 2017, 07:53:41 PM »
I purchased a few items on one order, which came out to $1,000. can I make separate claims and get $300 on each claim?
You can put it all in one claim, you'll get up to $300 per item.
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Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2677 on: April 20, 2017, 07:57:26 PM »
You can put it all in one claim, you'll get up to $300 per item.
Thanks. #noobmistake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2678 on: April 20, 2017, 08:00:29 PM »
Thanks. #noobmistake
It's actually a valid question. It happens to be that they'll end up splitting it up when they pay you because they can only pay out up to $300 per claim so they create a new claim number and you'll get multiple the refund in multiple parts. You can put everything in one claim when you're doing it out though as long as it's on one receipt, they'll do the rest.
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Offline Amusch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2679 on: April 24, 2017, 09:43:17 AM »
Does return protection work for stuff bought on Ebay?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2680 on: April 24, 2017, 09:47:27 AM »
Does return protection work for stuff bought on Ebay?
As long as the item is new.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2681 on: April 24, 2017, 10:20:49 AM »

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2682 on: May 02, 2017, 03:38:57 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2683 on: May 02, 2017, 08:14:47 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max
I would guess that the answer to that extremely specific question is no.
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Offline Oceanblue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2684 on: May 02, 2017, 10:33:17 AM »
anyone here ever claim a return protection from bestbuy or amazon at the 80th day mark for a video card? I tried to return but they said 30 days max

So if bestbuy or amazon refuse a return, why couldn't you do an AMEX RP on it?