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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1172748 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2880 on: January 28, 2018, 10:54:16 AM »
Sorry I meant item protection
What exactly would you be claiming?
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Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2881 on: January 28, 2018, 10:55:26 AM »
What exactly would you be claiming?
The item is damaged. Being that it's a  pixel phone I chatted numerous times with Google and they told me to send the phone back.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2882 on: January 28, 2018, 10:56:25 AM »
The item is damaged. Being that it's a  pixel phone I chatted numerous times with Google and they told me to send the phone back.
What's wrong with it? Most pp claims get sent to repair and they reimburse cost of. Repair.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2883 on: January 28, 2018, 11:11:08 AM »
What's wrong with it? Most pp claims get sent to repair and they reimburse cost of. Repair.
1)Bluetooth issues
2)Screen not lighting up when getting incoming call
3) mobile data being used when connected to WiFi

And more.


Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2884 on: January 28, 2018, 11:11:59 AM »
1)Bluetooth issues
2)Screen not lighting up when getting incoming call
3) mobile data being used when connected to WiFi

And more.
That’s not damage. Sounds like warranty issues. Claim would be denied for pp
READ THE DARN WIKI!!!!

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Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2885 on: January 28, 2018, 11:22:21 AM »
That’s not damage. Sounds like warranty issues. Claim would be denied for pp
Thanks

Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2886 on: January 28, 2018, 07:06:26 PM »
1)Bluetooth issues
2)Screen not lighting up when getting incoming call
3) mobile data being used when connected to WiFi

And more.
so many issues with the pixels...
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2887 on: January 29, 2018, 07:42:37 PM »
so many issues with the pixels...
XL or non XL? XL is made by LG as far I know, you can't expect to not have issues with anything made by them.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2888 on: January 29, 2018, 07:56:09 PM »
so many issues with the pixels...
Yup
XL or non XL? XL is made by LG as far I know, you can't expect to not have issues with anything made by them.
I thought that both are made by Google

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2889 on: January 29, 2018, 09:49:59 PM »
YupI thought that both are made by Google
Google doesn't make phones
READ THE DARN WIKI!!!!

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2890 on: January 29, 2018, 09:57:21 PM »
Google doesn't make phones
I was under the assumption that when they bought Motorola, they used it to get into the phone business with the Pixel. ( Even though they sold Motorola to Lenovo )

 But I gave a quick search and according to Wikipedia;

Manufacturer: HTC (Pixel 2); LG Electronics (Pixel 2 XL); (as contract manufacturers ..


Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2891 on: January 29, 2018, 10:22:47 PM »
Has anyone ever had to return an item recently?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2892 on: January 30, 2018, 04:57:15 PM »
If I pay for something on eBay with an AMEX & eBay bucks can I do return protection?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2893 on: January 30, 2018, 05:39:28 PM »
No. Must be paid for entirely with Amex card. People have been denied for using Amazon gc etc. Search the thread
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Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2894 on: January 30, 2018, 09:17:43 PM »
No. Must be paid for entirely with Amex card. People have been denied for using Amazon gc etc. Search the thread

Shoot didn’t realize that just made a $200 purchase with no returns on eBay. I hope I won’t have to return it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2895 on: January 30, 2018, 09:56:51 PM »
Shoot didn’t realize that just made a $200 purchase with no returns on eBay. I hope I won’t have to return it.
I believe I used Return Protection in such a case and was approved, so try anyways if you need to.  I will have to check my emails to see if it was such a case. Also, eBay bucks is applied to the purchase as a coupon, not as a gift card or other method of payment, so I don't see why it should be denied.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2896 on: January 30, 2018, 10:32:36 PM »
Shoot didn’t realize that just made a $200 purchase with no returns on eBay. I hope I won’t have to return it.
I believe I used Return Protection in such a case and was approved, so try anyways if you need to.  I will have to check my emails to see if it was such a case. Also, eBay bucks is applied to the purchase as a coupon, not as a gift card or other method of payment, so I don't see why it should be denied.
I filed a claim with Amex for two mattresses that I bought on Amazon. Amazon wouldn't take it back per their policy. Amex refunded $300 for one of them (the maximum amount they refund), but for the other, they said that because a $80 gift card was applied to part of the balance, they don't have to honor it per their policy, because their policy requires that the entire purchase be paid using the Amex card, and no part of it with a gift card.

Anyone hear of this nonsense before?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2897 on: January 30, 2018, 10:47:31 PM »
I believe I used Return Protection in such a case and was approved, so try anyways if you need to.  I will have to check my emails to see if it was such a case. Also, eBay bucks is applied to the purchase as a coupon, not as a gift card or other method of payment, so I don't see why it should be denied.


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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2898 on: January 30, 2018, 11:03:32 PM »

Shoot didn’t realize that just made a $200 purchase with no returns on eBay. I hope I won’t have to return it.
Check the order summary. If it shows as discount your good. if it shows as credit or something similar your not.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2899 on: January 31, 2018, 01:12:50 AM »
Check the order summary. If it shows as discount your good. if it shows as credit or something similar your not.
I believe I used Return Protection in such a case and was approved, so try anyways if you need to.  I will have to check my emails to see if it was such a case. Also, eBay bucks is applied to the purchase as a coupon, not as a gift card or other method of payment, so I don't see why it should be denied.

It says voucher & -$42