Topic Wiki

$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 304080 times)

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5283
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #30 on: September 01, 2011, 02:53:10 PM »
I bought an AC in walmart, didn't open the box. They wouldn't take it back because I was 1 day over 30 days. I bought it on spg card would it be covered (assumin they wouldn't make me ship to them)?

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7397
  • Total likes: 2
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #31 on: September 01, 2011, 02:53:37 PM »
I bought an AC in walmart, didn't open the box. They wouldn't take it back because I was 1 day over 30 days. I bought it on spg card would it be covered (assumin they wouldn't make me ship to them)?
i believe so

Offline arie

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2010
  • Posts: 260
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #32 on: September 01, 2011, 03:09:14 PM »
i wanted to return an extended warranty i bought for $80 from B&H, it was after 30 days so i called sapphire preferred cs (card i used) and they said i cant return it because it's not a physical item, but they will credit my account for $50! (and i still have the warranty) 

Offline clownaparte

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 184
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #33 on: September 01, 2011, 09:08:29 PM »
i wanted to return an extended warranty i bought for $80 from B&H, it was after 30 days so i called sapphire preferred cs (card i used) and they said i cant return it because it's not a physical item, but they will credit my account for $50! (and i still have the warranty)

Nice! :)

Offline leeboy

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2010
  • Posts: 371
  • Total likes: 4
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #34 on: September 02, 2011, 12:23:50 PM »
Bought an external drive from office depot with amex plat and when i tried to return to office depot they told me they wouldn't take any returns after 14 days
I called amex got full refund, didnt have to send receipt or hard drive

I disputed hotel stays I wasnt happy with and got full refunds

I purchase on amex and feel comfortable knowing i am protected. My question is do they get strict after a few claims?

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1637
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #35 on: September 05, 2011, 04:04:38 PM »
I BOUGHT A LAPTOP 3 MONTHS LATER SPIELED COFFEE ON KEY BOARD , CALLED AMEX  TOLD ME SEND RECEIPT  ( WHY DO THEY NEED A RECEIPT!,IT SHOWS AS A CHARGE ON YOUR CARD)DO NOT SEND LAP TOP BACK, GOT CREDIT NEXT DAY -AMEX BASIC GREEN CARD --PS AFTER IT DRIED OUT COMPUTER WORK'S FINE NOW STILL USE IT 3 YEARS LATER---- AMEX IS STILL THE BEST , BUT SAPPHIRE MAY CATCH UP IN TIME

Offline Yordai Dooma

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4018
  • Total likes: 22
  • DansDeals.com Hat Tips 16
  • Gender: Male
    • View Profile
  • Programs: AA LT Platinum, SPG gold, Hyatt Globalist, IHG Platinum Ambassador, Hilton Gold, Marriott Gold, Hertz PC, National EE,
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #36 on: September 05, 2011, 04:11:49 PM »
I BOUGHT A LAPTOP 3 MONTHS LATER SPIELED COFFEE ON KEY BOARD , CALLED AMEX  TOLD ME SEND RECEIPT  ( WHY DO THEY NEED A RECEIPT!,IT SHOWS AS A CHARGE ON YOUR CARD)DO NOT SEND LAP TOP BACK, GOT CREDIT NEXT DAY -AMEX BASIC GREEN CARD --PS AFTER IT DRIED OUT COMPUTER WORK'S FINE NOW STILL USE IT 3 YEARS LATER---- AMEX IS STILL THE BEST , BUT SAPPHIRE MAY CATCH UP IN TIME
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1637
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #37 on: September 05, 2011, 04:33:22 PM »
GoOd PoInT -----  I thought it was me!!!, never thought about that i can blame computer . By the way you did bring a smile to my face  :)

Offline leeboy

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2010
  • Posts: 371
  • Total likes: 4
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #38 on: September 06, 2011, 02:30:48 PM »
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D

Good one! :)

Offline est

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2008
  • Posts: 299
  • Total likes: 0
  • DansDeals.com Hat Tips 0
  • Gender: Female
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #39 on: September 08, 2011, 11:32:05 PM »
any experience with the chase sapphire purchase protection - i want to return some kids clothes to jewish stores that have like a 5 min return policy (and get away with it!!!) will they take it back? any experience on if they will want the items back?

Offline lrgfc

  • Non-Elite Member
  • Join Date: May 2011
  • Posts: 23
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #40 on: October 07, 2011, 06:10:39 PM »
I have a few questions about filling a return claim online. I was asked about whether the condition looks new or working right. So far I always tried " .look like new", got money back. I am wondering what gonna happen if I put " not working" there. Any one tried this before? Still got full money back? Do they ask you to return them?
Thanks.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47833
  • Total likes: 650
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #41 on: October 07, 2011, 06:18:54 PM »
return protection doesn't cover non-working items.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline jk2

  • Dansdeals Silver Elite
  • **
  • Join Date: Apr 2011
  • Posts: 65
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #42 on: October 09, 2011, 09:35:15 AM »
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?

Offline Aben

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2010
  • Posts: 586
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #43 on: October 09, 2011, 11:06:18 AM »
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?
I was speaking to a rep. and I asked a similiar question and it seemed that you get reimbursed.
Just call them and ask.

Offline steve L

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2010
  • Posts: 683
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #44 on: December 07, 2011, 03:11:59 PM »
im trying to do a return but they keep on asking for a receipt and then will have to pay for shipping back? have people had better sucess with doing it over the phone or filling a claim online to get a credit right away