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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 291222 times)

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #45 on: December 07, 2011, 03:23:07 PM »
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
If you don't care why would you comment?
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Offline steve L

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #46 on: December 07, 2011, 03:25:12 PM »
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
did you have to send anything in? and did you get the extended warranty first and then it broke or the same time same call

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #47 on: December 07, 2011, 03:27:47 PM »
1. Sent an invoice which i was able to retrieve from the dell website, and a snapshot of the product page for the battery.
2. The extended warranty is automatic
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Offline steve L

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #48 on: December 07, 2011, 03:30:53 PM »
and then a separate call to say it broke?

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #49 on: December 07, 2011, 03:33:25 PM »
and then a separate call to say it broke?
I called.  They told me what to fax.  Then they sent a check.
If you don't care why would you comment?
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Offline milechazzer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #50 on: December 10, 2011, 11:30:16 PM »
My apologies for veering slightly off topic, but I just filed a $238 extended warranty claim with Amex (on a broken shaver). They credited me 2 days later, and never asked for any documentation or broken item.

Offline YG

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #51 on: December 11, 2011, 12:48:51 AM »
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D
Good one! :)
+10!!   ;D

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #52 on: December 11, 2011, 02:43:39 AM »
I called.  They told me what to fax.  Then they sent a check.

A check? Why not a statement credit to the account?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #53 on: December 11, 2011, 03:02:48 AM »
they generally give you the option.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #54 on: December 11, 2011, 03:03:53 AM »
they generally give you the option.

Interesting. I've never been given the option before.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #55 on: December 11, 2011, 03:12:22 AM »
A check? Why not a statement credit to the account?
they generally give you the option.

But then if you spend the same amount (or more) during that bill cycle (perhaps even if you don't) you lose those spend points.
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #56 on: December 11, 2011, 03:21:15 AM »
Good point.
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Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #58 on: December 13, 2011, 10:27:27 PM »
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #59 on: December 13, 2011, 10:54:40 PM »
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

As soon as you can't return it to the merchant as long as its <90 days from purchase date.
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