Topic Wiki

$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 260048 times)

Offline gevaldig

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2011
  • Posts: 326
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: flo
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #60 on: December 13, 2011, 11:01:45 PM »
thanks, i think chase sapphire also has such  a program

Online AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 23984
  • Total likes: 33
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #61 on: December 13, 2011, 11:16:37 PM »
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 2850
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #62 on: December 13, 2011, 11:18:07 PM »
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)

+1

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1603
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #63 on: December 14, 2011, 04:10:43 AM »
 anyone had this?i bought an item on amex card , original warranty still in effect ,  the company I bght from said was not a mfg defect , and will charge me full amount to repair ---- if i get estimate for repair and place a claim with amex --- will they pay?--- when i send copy of warranty they require they will see ( even though not in english) warranty still valid

Offline gevaldig

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2011
  • Posts: 326
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: flo
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #64 on: December 14, 2011, 09:06:51 AM »
call amex and see,

Offline zlt123

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2011
  • Posts: 629
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #65 on: December 14, 2011, 01:40:51 PM »
I Made a claim 2 days ago on usb stick cost me $19.43 thay told me they will contact me to tell me where to send in the item today i chacked my acct. and there is was a credit for $19.43 they didnt call me didnt ask ne for nothing :)

Offline lybbtthl

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2011
  • Posts: 645
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: TK Miles&Smiles Elite, Hertz #1 Club Gold President's Circle, National Emerald Club Executive, Starwood Gold

Online AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 23984
  • Total likes: 33
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #67 on: December 19, 2011, 01:01:18 PM »
A few days ago, I made a claim for some clothing that can't be returned to Century 21 (only a 30-day return policy).

Today I got an email saying that I need to return the stuff to them.

Ugh.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ez1985

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2011
  • Posts: 530
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #68 on: December 19, 2011, 01:03:54 PM »
Made a claim for a GPS.  They made me return it.

Online AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 23984
  • Total likes: 33
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #69 on: December 19, 2011, 01:07:08 PM »
Made a claim for a GPS.  They made me return it.

Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ez1985

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2011
  • Posts: 530
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #70 on: December 19, 2011, 05:35:47 PM »
Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
Did it online. Interesting

Online AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 23984
  • Total likes: 33
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #71 on: December 19, 2011, 05:53:19 PM »
Did it online. Interesting

Anyone else?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 46106
  • Total likes: 312
  • DansDeals.com Hat Tips 14379
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #72 on: December 19, 2011, 06:17:03 PM »
Anyone else?
Maternity skirt, $39, filed online, return not required.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 23984
  • Total likes: 33
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #73 on: December 19, 2011, 06:32:45 PM »
...and there we have it. Thanks.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 46106
  • Total likes: 312
  • DansDeals.com Hat Tips 14379
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #74 on: December 19, 2011, 06:43:53 PM »
If you use it enough, it can be worth getting the $50/year premium return protection where they pay for return shipping and all your cards are covered for items up to $600.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.