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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157544 times)

Offline Yellow

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #80 on: December 20, 2011, 11:20:44 AM »
Anyone have any experience with this with Chase? Do they typically make you send the item back?
Yes. They are much stricter than amex

Offline smurf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #81 on: December 20, 2011, 12:28:01 PM »
Another return protection question.
I just got the tiger direct touchpad bundle, would amex let me return just 1 item?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #82 on: December 20, 2011, 12:35:17 PM »
Another return protection question.
I just got the tiger direct touchpad bundle, would amex let me return just 1 item?

Were they sold separately? (i.e. easy to determine individual prices?)
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Offline smurf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #83 on: December 20, 2011, 03:16:13 PM »
Were they sold separately? (i.e. easy to determine individual prices?)
thanks for pointing that out, I just checked the packing slip and noticed that they itemized the bundle, although they overpriced the TP at $202.94 it would still be a good deal if amex reimburses me the $40 for the useless bluetooth speakers

Offline Nitantnel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #84 on: December 26, 2011, 08:48:55 AM »
Can I return a item the store won't take due to the lack of the packing slip etc.? It is still within 60 days.

Offline sawlw

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #85 on: December 26, 2011, 10:51:05 AM »
thanks for pointing that out, I just checked the packing slip and noticed that they itemized the bundle, although they overpriced the TP at $202.94 it would still be a good deal if amex reimburses me the $40 for the useless bluetooth speakers
keep us posted wht happens, waz thinking of ebaying mine, but amex is deff. easier!!!
thanx

Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #86 on: December 26, 2011, 04:37:53 PM »
Till when does amex spg cover, always??

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #87 on: December 26, 2011, 04:58:45 PM »
Till when does amex spg cover, always??

90 days.
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #88 on: December 26, 2011, 05:02:23 PM »
180 days if you upgrade to premium.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #89 on: December 26, 2011, 05:32:35 PM »
180 days if you upgrade to premium.

You seem to plug that program  :P

Did you sign up?
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #90 on: December 26, 2011, 05:34:21 PM »
Yes
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #91 on: December 26, 2011, 05:45:38 PM »
Then obviously you've decided its worth it for you.

A few months back I read an article, (I think it was this one) which led me to pass.

Has the 180 days saved you a few times already?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #92 on: December 26, 2011, 05:56:33 PM »
Yes as did the $600 and the every card coverage.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Jkhein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #93 on: December 26, 2011, 05:59:04 PM »
Yes as did the $600 and the every card coverage.
Speak, speak, speak....

Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #94 on: December 26, 2011, 11:22:32 PM »
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??   

Offline AsherO

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #95 on: December 27, 2011, 12:53:01 AM »
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??   

The iPhone has no warranty? What?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #96 on: December 27, 2011, 01:04:03 AM »
The iPhone has no warranty? What?
+1. And I think that extended warranty doesn't apply to phones. And even if it does, it would only cover up to the cost that you paid for the phone and not the actual value of the phone.
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #97 on: December 27, 2011, 01:20:16 AM »
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??

This thread is about return protection, not extended warranty.

The iPhone has no warranty? What?

+1

And I think that extended warranty doesn't apply to phones. And even if it does, it would only cover up to the cost that you paid for the phone and not the actual value of the phone.

You think incorrectly.
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Offline creditor

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #98 on: December 27, 2011, 07:29:14 AM »
claimed a broken bluetooth over the phone didn't have to show receipt, other time I claimed childrens clothes 100$ that I lost (on way to Israel) also didn't have to send receipt,
they way I see it is, when you call over , they look at the charge on your statement, while when you file a claim online the don't bother to look into it by they're own untill you send them the receipt, as it is with alot of things, a person works more to the point , while the system works the way a system works

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #99 on: December 27, 2011, 10:15:17 AM »
made a claim for a womens skirt over the phone.  Told them it was a certain price.  They credited me the whole thing that day.  When I looked at the receipt I realized I had bought something else also on that receipt so they credited me too much.  I called them to tell them.  They told me just keep it. The lady mentioned that sometimes they just credit you when its under $100.