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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in its original packaging/labels are still attached.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by mmgfarb on December 25, 2016, 10:30:18 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 264867 times)

Online ben89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2700 on: May 16, 2017, 07:54:05 PM »
i filed a return claim but got denied because i by mistake put in the date for attempted return the same date as the purchase which was within the return frame. what should i do? in the meantime im waiting for a supervisor to call me.
file a new one?

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2701 on: May 16, 2017, 08:09:45 PM »
file a new one?
Or send them a fax explaining what happened
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2702 on: May 16, 2017, 08:09:47 PM »

Online joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2703 on: May 16, 2017, 08:10:42 PM »
Or send them a fax explaining what happened
Would that be better than talking to the claim representative in person?

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2704 on: May 16, 2017, 08:13:01 PM »
Would that be better than talking to the claim representative in person?
Probably not, unless you don't like talking on the phone :) I had a similar situation - I filed a warranty claim under the wrong credit card by mistake. When they asked for a copy of the statement, I realized the mistake, so  I faxed them the correct statement along with a note explaining, and they approved the claim without my having to call.
Workflowy. You won't know what you're missing until you try it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2705 on: May 16, 2017, 08:18:43 PM »
Probably not, unless you don't like talking on the phone :) I had a similar situation - I filed a warranty claim under the wrong credit card by mistake. When they asked for a copy of the statement, I realized the mistake, so  I faxed them the correct statement along with a note explaining, and they approved the claim without my having to call.
I already called and was told that unfortunately... too bad... then I asked for a supervisor, and now I'm waiting for a call back.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2706 on: May 16, 2017, 08:26:06 PM »
I already called and was told that unfortunately... too bad... then I asked for a supervisor, and now I'm waiting for a call back.
oh well
Workflowy. You won't know what you're missing until you try it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2707 on: May 19, 2017, 02:05:59 PM »
i filed a return claim but got denied because i by mistake put in the date for attempted return the same date as the purchase which was within the return frame. what should i do? in the meantime im waiting for a supervisor to call me.
Supervisor called me back today with good news... they approved the claim!

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2708 on: May 19, 2017, 02:06:38 PM »
Supervisor called me back today with good news... they approved the claim!
congrats!
Workflowy. You won't know what you're missing until you try it.

Offline S209

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2709 on: May 21, 2017, 09:47:09 PM »
Claim for 79 dollars, no hassle, immediate credit.. didn't have to send it back. Heard they were getting tougher, but #thatwaseasy
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Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2710 on: May 21, 2017, 09:48:18 PM »
Claim for 79 dollars, no hassle, immediate credit.. didn't have to send it back. Heard they were getting tougher, but #thatwaseasy
Same here on a $44 purchase.

Offline Z56

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2711 on: May 22, 2017, 01:30:37 AM »
$98 purchase credit right away. That was so easy
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2712 on: Today at 03:28:34 PM »
Whoa, a receipt upload option.
Is that new?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2713 on: Today at 03:33:26 PM »
Whoa, a receipt upload option.
Is that new?
IIRC I did that a few months ago. It took a couple of tries for them to actually receive it, though.
Workflowy. You won't know what you're missing until you try it.

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2714 on: Today at 03:34:01 PM »
IIRC I did that a few months ago. It took a couple of tries for them to actually receive it, though.
I guess we'll see how it goes, but that sure is nice.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.