Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1864494 times)

Offline etech0

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Re: Amex F/R Master Thread
« Reply #3240 on: August 15, 2014, 12:11:06 PM »
Workflowy. You won't know what you're missing until you try it.

Offline theberk

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Re: Amex F/R Master Thread
« Reply #3241 on: August 15, 2014, 07:06:20 PM »
I just got F/R as well and I'm also a student. I told them that being that I am still a dependant I can send in my parents tax papers. They said that's fine but I must also send the last 3 statements of the checking account which I paid the CC from. (Even though I have only been with Amex for 1 month.)
I sent it all in. Waiting for good news...
Wow! That took a long time. But it worked. They didn't even lower my CLs!

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3242 on: August 16, 2014, 09:28:13 PM »
I got an email from Amex platinum


"The balance on your account is approaching a level where we may need to temporarily suspend your spending privileges. Please call us to ensure uninterrupted use of your Card."

Is this a FR?

Offline Boruch999

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Re: Amex F/R Master Thread
« Reply #3243 on: August 16, 2014, 09:47:57 PM »
I got an email from Amex platinum


"The balance on your account is approaching a level where we may need to temporarily suspend your spending privileges. Please call us to ensure uninterrupted use of your Card."

Is this a FR?


It doesn't sound like it. It sounds like "the balance on your account is approaching a level where we may need to temporarily suspend your spending privileges."

No preset spending limit does not mean unlimited spending, to quote the T&C.  They have a specific amount they are comfortable with you spending at any given time.  It sounds like you're getting close to that amount.

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3244 on: August 16, 2014, 09:54:51 PM »
Do you think that i should call them? or should i ignore the message and continue using the card after paying up the card?


Offline yoshi

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Re: Amex F/R Master Thread
« Reply #3245 on: August 16, 2014, 10:17:30 PM »
Do you think that i should call them? or should i ignore the message and continue using the card after paying up the card?
Uneducated opinion:
Pay bill. Then call.

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3246 on: August 16, 2014, 10:31:57 PM »
Uneducated opinion:
Pay bill. Then call.
The big question is,  what happens if i don't call?

Offline Boruch999

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Re: Amex F/R Master Thread
« Reply #3247 on: August 17, 2014, 02:31:51 AM »
Why wouldn't you call? I agree with yoshi, best is to pay bill and then call.  But I don't really see why you can't call even before paying.  Is there something unusual about your spending?  If it's triggered a flag,  I don't think ignoring them will help, but I can't say from experience.

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3248 on: August 17, 2014, 03:29:10 AM »
Why wouldn't you call? I agree with yoshi, best is to pay bill and then call.  But I don't really see why you can't call even before paying.  Is there something unusual about your spending?  If it's triggered a flag,  I don't think ignoring them will help, but I can't say from experience.
Nothing unusual,  the problem is that the card is on my wife's name and she's hates calling calling CC companies.

Let's say the issue is that I'm close to my credit limit,  if I don't charge my cc till my card is fully paid, shouldn't I be ok if I don't call?

Offline Novo

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Re: Amex F/R Master Thread
« Reply #3249 on: August 17, 2014, 03:35:39 AM »
Nothing unusual,  the problem is that the card is on my wife's name and she's hates calling calling CC companies.

Let's say the issue is that I'm close to my credit limit,  if I don't charge my cc till my card is fully paid, shouldn't I be ok if I don't call?
Go to americanexpress.com/accountmanager

You can do the same with Chase over the phone, just have your wife call in and say I'd like to assign my husband as a proxy.
I try my best :-\
Quote from: Centro
If you wanna go fast, go alone
If you wanna go far, go together

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3250 on: August 17, 2014, 03:37:19 AM »
Go to americanexpress.com/accountmanager
You can do the same Chase over the phone, just have your wife call in and say I'd like to assign my husband as a proxy.
And?

Offline Novo

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Re: Amex F/R Master Thread
« Reply #3251 on: August 17, 2014, 03:38:12 AM »
And?
You'll be able to make the phone calls w/o her.
I try my best :-\
Quote from: Centro
If you wanna go fast, go alone
If you wanna go far, go together

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3252 on: August 17, 2014, 03:39:27 AM »
You'll be able to make the phone calls w/o her.
Thanks

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3253 on: September 09, 2014, 06:31:28 PM »
Is there anything wrong with paying my business or personal CC from someone else's bank account?
Chase?
Amex?
Citi?

Offline bznt

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Re: Amex F/R Master Thread
« Reply #3254 on: September 09, 2014, 06:39:16 PM »
Amex does not like it.

Offline Hershelsdeals

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Re: Amex F/R Master Thread
« Reply #3255 on: September 09, 2014, 07:12:57 PM »
Amex does not like it.
What does that mean? Can it trigger an f r?

Offline Novo

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Re: Amex F/R Master Thread
« Reply #3256 on: September 10, 2014, 02:44:12 AM »
Is there anything wrong with paying my business or personal CC from someone else's bank account?
Chase?
Amex?
Citi?
When making an online or phone payment, how would they see it's not my account?
And if the bank account owner has the same name as me but different address, social, etc.?
I try my best :-\
Quote from: Centro
If you wanna go fast, go alone
If you wanna go far, go together

Offline Boruch999

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Re: Amex F/R Master Thread
« Reply #3257 on: September 10, 2014, 03:00:16 AM »
When making an online or phone payment, how would they see it's not my account?
And if the bank account owner has the same name as me but different address, social, etc.?

There have been reports of them requesting bank statements for the account from which cc was paid, during an an F/R or a mini.  I imagine their purpose is to rule out this practice.

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Re: Amex F/R Master Thread
« Reply #3258 on: September 10, 2014, 03:04:10 AM »
There have been reports of them requesting bank statements for the account from which cc was paid, during an an F/R or a mini.  I imagine their purpose is to rule out this practice.
They won't see until they ask for the statements? So how would that be a red flag/trigger?
I try my best :-\
Quote from: Centro
If you wanna go fast, go alone
If you wanna go far, go together

Offline bznt

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Re: Amex F/R Master Thread
« Reply #3259 on: September 10, 2014, 07:32:15 AM »
They do see it the name of the account before they get the bank statements. . I just went through this they asked me why I am paying from other peoples accounts. They asked me for 3 months statements of all accounts that I made payments from. I faxed everything in I called they said well I did not get page 2 of statement #1 for April and so on. This went on for 3 weeks.   they made me so Meshuga that I said " it looks like you don't want me as a customer so please go ahead and close my account. " right away they closed my account as per my request.