Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1851761 times)

Offline hide4

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Re: Amex F/R Master Thread
« Reply #7780 on: November 08, 2017, 08:15:48 PM »
‭1 (800) 266-1260‬

And the call was from Utah.
Probably just some kind of verification.

Offline Yitzshpitz

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Re: Amex F/R Master Thread
« Reply #7781 on: November 09, 2017, 02:27:25 PM »
If i got a call from american express and on the voice message they said its a personal matter that i should call back asap. Is this an f/r? (I did just apply for 2 cards and were pending)

Ended up being a rep telling me that if i wanted to be approved for the delta card i applied for i would need to close a diff card bc im at the 5 cc limit (which doesn’t include charge cards). I didn’t realize they were so strict about this

Offline cholent

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Re: Amex F/R Master Thread
« Reply #7782 on: January 08, 2018, 04:03:40 PM »
Just got a call that my business cards are under FR. I didn't actually speak to the rep beyond him informing me of the fr, as I told him I would call him back later when I had more time. I've had multiple FRs before that affected all my cards, personal and business, but he did state that in this case it was business only and they would be looking for business info from me.

What info should I expect they will ask for? Any business profit I make is included on my personal return, and is not that significant (although my total income on tax return should be enough to pass FR)

Interestingly enough, my business cards don't actually appear to be frozen right now
Don't ask stupid questions and you won't get stupid answers

Offline yudamaan

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Re: Amex F/R Master Thread
« Reply #7783 on: January 23, 2018, 03:05:53 PM »
I missed the minimum payment on my amex platinum card, and I noticed now that they downgraded my credit limit on another account, do I need to worry that I will be inder F/R?

Also can amex take away my MR points for a account being passed due, should I move them out?

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Re: Amex F/R Master Thread
« Reply #7784 on: January 23, 2018, 03:35:24 PM »
I missed the minimum payment on my amex platinum card, and I noticed now that they downgraded my credit limit on another account, do I need to worry that I will be inder F/R?

Also can amex take away my MR points for a account being passed due, should I move them out?
Anything can trigger an FR.
They wont take away any points in your account they will just not post the pending points, you could reinstate it with a fee

Offline MasterAmex

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Re: Amex F/R Master Thread
« Reply #7785 on: January 23, 2018, 05:37:43 PM »
Anything can trigger an FR.
They wont take away any points in your account they will just not post the pending points, you could reinstate it with a fee
if its the first time that you will reinstate points, you can ask them to reinstate without the fee as a one time courtesy.

Offline afro

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Re: Amex F/R Master Thread
« Reply #7786 on: January 24, 2018, 03:13:05 PM »
And it's back again... I called Amex about issue I was having and they told me I was in FR. They sent me an email and told me to send in last 2 months of bank statements no tax documents. Also, on my online account it doesn't say the usual "critical account status".

What can I expect? Is this regular FR?
I will not respond to PM about the UPS method.

I will not respond to PM about the BBLD method.

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Re: Amex F/R Master Thread
« Reply #7787 on: January 24, 2018, 03:46:38 PM »
And it's back again... I called Amex about issue I was having and they told me I was in FR. They sent me an email and told me to send in last 2 months of bank statements no tax documents. Also, on my online account it doesn't say the usual "critical account status".

What can I expect? Is this regular FR?
Are you still able to use your cards?

Offline afro

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Re: Amex F/R Master Thread
« Reply #7788 on: January 24, 2018, 03:53:16 PM »
yes
I will not respond to PM about the UPS method.

I will not respond to PM about the BBLD method.

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Re: Amex F/R Master Thread
« Reply #7789 on: January 24, 2018, 04:01:05 PM »
yes
Then its not a regular FR maybe just the credit team.

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Re: Amex F/R Master Thread
« Reply #7790 on: February 05, 2018, 09:40:27 AM »
HAS ANYBODY BEEN APPROVED FOR A NEW CARD ACCOUNT AFTER BEING SHUT DOWN (AND NOT CLOSING ON THEIR OWN)FOR NOT PROVIDING DOCUMENTS FOR AN FR?

Offline davidrotts63

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Re: Amex F/R Master Thread
« Reply #7791 on: February 05, 2018, 09:41:57 AM »
HAS ANYBODY BEEN APPROVED FOR A NEW CARD ACCOUNT AFTER BEING SHUT DOWN (AND NOT CLOSING ON THEIR OWN)FOR NOT PROVIDING DOCUMENTS FOR AN FR?
Please don't scream, but yes people have been successful, six months is considered the safe window.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: Amex F/R Master Thread
« Reply #7792 on: February 07, 2018, 08:45:03 PM »
i may be back on with amex after i got shut down for f/r and then then my citi transferred over to amex hilton. nervous if i start spending to double dip on the free night   i may get flagged again and then lose my free night cert earned from citi because  my card anniversary is not due till june and then i would lose the cert?

Offline davidrotts63

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Re: Amex F/R Master Thread
« Reply #7793 on: February 07, 2018, 08:45:50 PM »
i may be back on with amex after i got shut down for f/r and then then my citi transferred over to amex hilton. nervous if i start spending to double dip on the free night   i may get flagged again and then lose my free night cert earned from citi because  my card anniversary is not due till june and then i would lose the cert?
Very interesting, did you close the cards, or they did?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: Amex F/R Master Thread
« Reply #7794 on: February 07, 2018, 08:57:09 PM »
preemptively shut down my acounts after they froze it before the deadline

Offline davidrotts63

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Re: Amex F/R Master Thread
« Reply #7795 on: February 07, 2018, 08:58:44 PM »
preemptively shut down my acounts after they froze it before the deadline
How long ago was this?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Yehuda25

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Re: Amex F/R Master Thread
« Reply #7796 on: February 07, 2018, 10:33:40 PM »
Please don't scream, but yes people have been successful, six months is considered the safe window.
6 months IME is not safe.
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

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Re: Amex F/R Master Thread
« Reply #7797 on: February 07, 2018, 10:58:04 PM »
6 months IME is not safe.
What happened, reFRed? Did they shut the cards?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Yehuda25

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Re: Amex F/R Master Thread
« Reply #7798 on: February 07, 2018, 11:02:55 PM »
What happened, reFRed? Did they shut the cards?
requested 4506-t before opening as they do to many.
“To avoid criticism say nothing, do nothing, be nothing.”


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Re: Amex F/R Master Thread
« Reply #7799 on: February 07, 2018, 11:04:21 PM »
requested 4506-t before opening as they do to many.
Then you have lost nothing, more time wouldn't change that, and you effected nothing, but again who closed the cards?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch