Poll

Title

Nightmare On Iberia Airlines: Kids Forced Off Plane In Spain
36 (60%)
The Kids In Spain Are Left Off The Plane: A Nightmare With Iberia Airlines
24 (40%)

Total Members Voted: 60

Author Topic: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?  (Read 15068 times)

Offline LeeAddi

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My three children ages 11, 15, 17 were traveling together with Iberia Airlines on an international flight yesterday from the U.S. to Israel with a stopover in Madrid.  They ended up getting bumped off their flight 3316 from Madrid to Israel against their will. They were stuck in Madrid, Spain for over 12 hours without knowing the language and because they keep kosher there was very little food they could eat. 

Even though they were early at the gate they were singled out and not allowed to board due to overbooking.  I am suspicious that they were chosen because they were children / minors and inexperienced travelers. They were taken to a hotel to stay and my oldest was so nervous because she was now responsible, and could not sleep a wink.

When I called to protest in Spain, the lady at the gate said that it was the law and they were chosen to be bumped since they were one of the last to check-in but they were not able to be given a check for compensation because they were minors.  They were given some voucher written in Spanish with a guarantee they would be reimbursed by the Iberia ticketing office on arrival. We were then informed in Tel Aviv they do not do that and we can only reach them on Sunday by phone to notify us what we should do to be compensated. It seems like we are getting the run-around for a mistake they made. What do you think?
« Last Edit: August 25, 2017, 08:33:34 AM by LeeAddi »

Offline chaim0m

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #1 on: August 25, 2017, 08:47:33 AM »
Does EU law give compensation for a situation like this?
travelcm

Offline chaim0m

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #2 on: August 25, 2017, 08:48:07 AM »
Also would post this in airline compensation thread
travelcm

Offline Alexsei

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #3 on: August 25, 2017, 08:59:38 AM »
I think this would make a good news story

Seems horrible
אם אתם בונים בית חבד בכל מקום אני מראה לכם בית חבד של ציון

Offline Geshmak25

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #4 on: August 25, 2017, 09:00:19 AM »
I think this would make a good news story

Seems horrible
+1 dan needs to post about it and get the ball rolling
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Offline SearchGuy

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #5 on: August 25, 2017, 09:36:37 AM »
I think this would make a good news story

Seems horrible
For that she must come on the record with real names/info etc.

Offline mileagejunkie

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #6 on: August 25, 2017, 09:40:31 AM »
+1, This is crazy. Whether it's legal or not, take it to the news. Make sure to highlight your kids emotions and the no compensation but a refund part since they are minors. See if @Dan wants to cover it, otherwise do it yourself by posting across social media (airlines and news station) and asking your friends to share.
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Offline as2

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #7 on: August 25, 2017, 09:41:31 AM »
This is about to become your biggest blessing.

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #8 on: August 25, 2017, 11:22:44 AM »
I think this would make a good news story

Seems horrible
+10

To bump minors? Crazy!  First time I hear bumping minors.

I would not be surprised if it's actually "against" the law to bump minors!

This should make it to the news, maybe Dan? UA specifically said IIRC after their story with the Dr that minors are last on the list to be bumped. Especially minors in a foreign country..

Hope this makes it to the news and the people responsible pay the price for it.
You can say what you think when you think what you say.

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #9 on: August 25, 2017, 11:23:24 AM »
Does EU law give compensation for a situation like this?
Sure.
You can say what you think when you think what you say.

Offline Mordyk

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #10 on: August 25, 2017, 11:25:52 AM »
This is about to become your biggest blessing.
i hope so for their sake.  finally we have social media to hold people accountable for these type of actions

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #11 on: August 25, 2017, 11:32:16 AM »
Feel free to email me the full details, dan at dansdeals.com
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #12 on: August 25, 2017, 11:38:27 AM »
I think this would make a good news story

Seems horrible
+1000000

This is almost worse than the United fiasco.

Minors!? You are bumping minors who are away from their home?

Offline mmgfarb

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #13 on: August 25, 2017, 11:50:38 AM »
+1000000

This is almost worse than the United fiasco.

Minors!? You are bumping minors who are away from their home?
+1 I really can't see how this was legal.
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Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #14 on: August 25, 2017, 11:54:51 AM »
+1 I really can't see how this was legal.
Legal or not, I think anyone can relate to this as endangering the welfare of minors.

However, one thing I would like clarified about the story: if this was a connection, presumably they were checked in for the MAD-TLV leg when they checked in at the US starting point. How could they have been one of the last to check in?