Poll

Title

Nightmare On Iberia Airlines: Kids Forced Off Plane In Spain
36 (59%)
The Kids In Spain Are Left Off The Plane: A Nightmare With Iberia Airlines
25 (41%)

Total Members Voted: 61

Author Topic: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?  (Read 86425 times)

Online yelped

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #140 on: September 04, 2017, 12:05:08 AM »
I once got a reply from on of the highest executives in UAL and it said sent from my iPhone.
Well they have iPads in the cockpit now....  ;)

Offline Alexsei

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #141 on: September 04, 2017, 02:55:29 PM »
Is it Monday AM already?
Jews ≠ Zionists
Palestinians ≠ Hamas
Satmar ≠ SatmarHQ

Online Yehuda57

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #142 on: September 04, 2017, 02:59:31 PM »
Is it Monday AM already?

On this forum we only ask if it is Friday

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #143 on: September 04, 2017, 08:00:20 PM »
Is it Monday AM already?
Give Dan some time to prepare the post  ;)
You can say what you think when you think what you say.

Offline Yammer

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #144 on: September 04, 2017, 08:04:26 PM »
Give Dan some time to prepare the post  ;)
He would give us a tidbit

Offline SearchGuy

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #145 on: September 04, 2017, 09:27:10 PM »
He would give us a tidbit
Ar least a proofread

Offline Alexsei

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #146 on: September 04, 2017, 09:33:56 PM »
Or maybe the story got some new legs and isn't worthy enough to post
Jews ≠ Zionists
Palestinians ≠ Hamas
Satmar ≠ SatmarHQ

Offline Yammer

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #147 on: September 04, 2017, 09:40:59 PM »
Or maybe the story got some new legs and isn't worthy enough to post
That would definitely get posted here

Online yelped

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #148 on: September 04, 2017, 09:41:43 PM »
He would give us a tidbit
It's Labor Day...

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #149 on: September 05, 2017, 09:10:54 AM »
"Hi Daniel!

I hope that you are fine.

First of all, I would like to apologize for not being able to answer your e-mail before.

As you already know, our three customers have tickets issued by American Airlines that included two flights operated by Iberia: Miami-Madrid and Madrid-Tel Aviv. The first flight (Miami-Madrid) was booked under an American Airlines flight code, but operated by Iberia.

According to airline regulations, children who are younger than 12 years old cannot fly without an adult. Iberia offers an Unaccompanied Minor service for children aged 5 to 12 years old, who travel on their own. We also offer the Young People service for children aged 12 to 17 years old travelling on their own.

Though the Unaccompanied Minor service needs to be booked for children aged 5 to 12 years old when flying on Iberia flights on their own, the Young People service for children aged 12 to 17 years old can be booked, but it is not mandatory.

In this case, we weren’t able to find any Young People service in the booking of the three passengers. As in this case, there were two young people, aged 15 and 17, who are allowed to fly on their own according to the procedures mentioned above, accompanying a child, who was 11 years old, and this is also allowed. As no Young People Service was booked, that service wasn’t offered.

Upon arrival at Madrid airport, the flight to Tel Aviv was overbooked, the three customers were offered a hotel and meal vouchers. The three customers are also entitled to a compensation of 600€ per person. According to our records, the compensation wasn’t denied, but we have already issued an electronic-voucher to pay it. My colleagues in the Customer Service department are going to contact the customers to explain them how to proceed to receive the compensation.

Hope that this information helps you.

Best regards,

 

Consuelo Arias "
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #150 on: September 05, 2017, 09:13:51 AM »
So they basically after all this time gave no reply at all other than that a 600€ compensation was approved.
Feelings don't care about your facts

Offline real-brisker

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #151 on: September 05, 2017, 09:19:18 AM »
They basically ignored the whole complaint of bumping minors.

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #152 on: September 05, 2017, 09:22:12 AM »
This make sense for a response?

Thanks for the response, but can you please explain why those 3 passengers were chosen?

1. If they flew on an Iberia operated flight from Miami that connected in Madrid to Tel Aviv, wouldn't they have been checked in when in Miami for the entire journey? How is it possible that they were the last to checkin, which is allegedly what caused them to have been bumped?

2. Even if they were the last to checkin and didn't pay for unaccompanied minor services, why would a gate agent proceed to bump 3 minors overnight in Madrid, when surely there were adults on the plane who would be better suited to have been bumped?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online Yehuda57

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #153 on: September 05, 2017, 09:24:00 AM »
"Hi Daniel!

I hope that you are fine.

First of all, I would like to apologize for not being able to answer your e-mail before.

As you already know, our three customers have tickets issued by American Airlines that included two flights operated by Iberia: Miami-Madrid and Madrid-Tel Aviv. The first flight (Miami-Madrid) was booked under an American Airlines flight code, but operated by Iberia.

According to airline regulations, children who are younger than 12 years old cannot fly without an adult. Iberia offers an Unaccompanied Minor service for children aged 5 to 12 years old, who travel on their own. We also offer the Young People service for children aged 12 to 17 years old travelling on their own.

Though the Unaccompanied Minor service needs to be booked for children aged 5 to 12 years old when flying on Iberia flights on their own, the Young People service for children aged 12 to 17 years old can be booked, but it is not mandatory.

In this case, we weren’t able to find any Young People service in the booking of the three passengers. As in this case, there were two young people, aged 15 and 17, who are allowed to fly on their own according to the procedures mentioned above, accompanying a child, who was 11 years old, and this is also allowed. As no Young People Service was booked, that service wasn’t offered.

Upon arrival at Madrid airport, the flight to Tel Aviv was overbooked, the three customers were offered a hotel and meal vouchers. The three customers are also entitled to a compensation of 600€ per person. According to our records, the compensation wasn’t denied, but we have already issued an electronic-voucher to pay it. My colleagues in the Customer Service department are going to contact the customers to explain them how to proceed to receive the compensation.

Hope that this information helps you.

Best regards,

 

Consuelo Arias "
Wow. As a writer, I'm insulted they didn't even make the motions of pretending to apologize or take responsibility. They could have gotten a better response written by someone on fiverr.

Offline gold

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #154 on: September 05, 2017, 09:33:49 AM »
"Hi Daniel!

I hope that you are fine.

First of all, I would like to apologize for not being able to answer your e-mail before.

As you already know, our three customers have tickets issued by American Airlines that included two flights operated by Iberia: Miami-Madrid and Madrid-Tel Aviv. The first flight (Miami-Madrid) was booked under an American Airlines flight code, but operated by Iberia.

According to airline regulations, children who are younger than 12 years old cannot fly without an adult. Iberia offers an Unaccompanied Minor service for children aged 5 to 12 years old, who travel on their own. We also offer the Young People service for children aged 12 to 17 years old travelling on their own.

Though the Unaccompanied Minor service needs to be booked for children aged 5 to 12 years old when flying on Iberia flights on their own, the Young People service for children aged 12 to 17 years old can be booked, but it is not mandatory.

In this case, we weren’t able to find any Young People service in the booking of the three passengers. As in this case, there were two young people, aged 15 and 17, who are allowed to fly on their own according to the procedures mentioned above, accompanying a child, who was 11 years old, and this is also allowed. As no Young People Service was booked, that service wasn’t offered.

Upon arrival at Madrid airport, the flight to Tel Aviv was overbooked, the three customers were offered a hotel and meal vouchers. The three customers are also entitled to a compensation of 600€ per person. According to our records, the compensation wasn’t denied, but we have already issued an electronic-voucher to pay it. My colleagues in the Customer Service department are going to contact the customers to explain them how to proceed to receive the compensation.

Hope that this information helps you.

Best regards,

 

Consuelo Arias "

Told you --- You're wasting your time.
This aint the USA.

Offline David Smith

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #155 on: September 05, 2017, 09:40:01 AM »
"Hi Daniel!

I hope that you are fine.

First of all, I would like to apologize for not being able to answer your e-mail before.

As you already know, our three customers have tickets issued by American Airlines that included two flights operated by Iberia: Miami-Madrid and Madrid-Tel Aviv. The first flight (Miami-Madrid) was booked under an American Airlines flight code, but operated by Iberia.

According to airline regulations, children who are younger than 12 years old cannot fly without an adult. Iberia offers an Unaccompanied Minor service for children aged 5 to 12 years old, who travel on their own. We also offer the Young People service for children aged 12 to 17 years old travelling on their own.

Though the Unaccompanied Minor service needs to be booked for children aged 5 to 12 years old when flying on Iberia flights on their own, the Young People service for children aged 12 to 17 years old can be booked, but it is not mandatory.

In this case, we weren’t able to find any Young People service in the booking of the three passengers. As in this case, there were two young people, aged 15 and 17, who are allowed to fly on their own according to the procedures mentioned above, accompanying a child, who was 11 years old, and this is also allowed. As no Young People Service was booked, that service wasn’t offered.

Upon arrival at Madrid airport, the flight to Tel Aviv was overbooked, the three customers were offered a hotel and meal vouchers. The three customers are also entitled to a compensation of 600€ per person. According to our records, the compensation wasn’t denied, but we have already issued an electronic-voucher to pay it. My colleagues in the Customer Service department are going to contact the customers to explain them how to proceed to receive the compensation.

Hope that this information helps you.

Best regards,

 

Consuelo Arias "
Publish the story, with the claim and their nonsensical template worthy response. See if they sing the same tune when others read the interaction and provide their feedback.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Online Yehuda57

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #156 on: September 05, 2017, 10:14:37 AM »
This make sense for a response?


Maybe ask those questions in your post, and respond to the email with a link to your post. You've been more than fair giving them plenty of time to respond, but the way things have gone, you will likely have to wait another week to get a response.

Offline real-brisker

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #157 on: September 05, 2017, 10:24:39 AM »
Maybe ask those questions in your post, and respond to the email with a link to your post. You've been more than fair giving them plenty of time to respond, but the way things have gone, you will likely have to wait another week to get a response.
+1 no reason to play their game.

Offline henche

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #158 on: September 05, 2017, 10:25:53 AM »
They're trying to just delay and confuse until the story is old and they think nobody will care.  That's my take.

Well I'll care.  Let's try to make up some NY Post worthy titles for a post.

Iberia do I hear ya?

Off the plane in Spain.

Madrid-ful.





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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #159 on: September 05, 2017, 10:40:25 AM »
They're trying to just delay and confuse until the story is old and they think nobody will care.  That's my take.

Well I'll care.  Let's try to make up some NY Post worthy titles for a post.

Iberia do I hear ya?

Off the plane in Spain.

Madrid-ful.

The Kids in Spain are Forced off the Plane
Night-beria Flight