Poll

Title

Nightmare On Iberia Airlines: Kids Forced Off Plane In Spain
36 (60%)
The Kids In Spain Are Left Off The Plane: A Nightmare With Iberia Airlines
24 (40%)

Total Members Voted: 60

Author Topic: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?  (Read 12658 times)

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #30 on: August 26, 2017, 03:37:38 PM »
Thank you all for your informative feedback.  I will follow up and try to get this story out and see what Dan has to say.  At the time when they told me about compensation, I told them I don't care about the money I just want my children to arrive safely on this flight.  From that point on, they refused to speak with me,  I felt helpless.

Offline MeirS

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #31 on: August 26, 2017, 09:39:47 PM »
When did they check in for the MAD-TLV flight? Not in NY?
If the 17 YO was old enough that the 11 didn't need to fly as an AU, then as far as the airline is concerned, they just bumped a family of 3 with an adult and 2 children although I would expect some common sense to be involved here as well, not just company policy.

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #32 on: August 26, 2017, 11:02:56 PM »
That is an excellent point.  When we asked them this was the excuse that they gave us.
When you asked what? You asked how they could claim that you checked in last if you checked in still in jfk?
You can say what you think when you think what you say.

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #33 on: August 27, 2017, 11:57:40 AM »
When did they check in for the MAD-TLV flight? Not in NY?
If the 17 YO was old enough that the 11 didn't need to fly as an AU, then as far as the airline is concerned, they just bumped a family of 3 with an adult and 2 children although I would expect some common sense to be involved here as well, not just company policy.


They flew from Miami to Madrid, not NY.  I would have expected them to have gotten boarding passes in Miami for their connecting flight from MAD to TLV, but they didn't.  Isn't it normal to get a boarding pass to their connecting flight?  That is why I am suspicious that the Iberia rep knew they overbooked and my children seemed like an easy target to bump off the plane. 

Offline MeirS

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #34 on: August 27, 2017, 12:02:44 PM »
They flew from Miami to Madrid, not NY.  I would have expected them to have gotten boarding passes in Miami for their connecting flight from MAD to TLV, but they didn't.  Isn't it normal to get a boarding pass to their connecting flight?  That is why I am suspicious that the Iberia rep knew they overbooked and my children seemed like an easy target to bump off the plane.
Was it on one ticket?

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #35 on: August 27, 2017, 12:04:26 PM »
They flew from Miami to Madrid, not NY.  I would have expected them to have gotten boarding passes in Miami for their connecting flight from MAD to TLV, but they didn't.  Isn't it normal to get a boarding pass to their connecting flight?  That is why I am suspicious that the Iberia rep knew they overbooked and my children seemed like an easy target to bump off the plane.
When we asked why my children who were minors were being bumped they responded that it is because they were one of the last to check in.  You would think that they should have checked them in for this connecting flight when they got their boarding passes  for the Miami to Madrid flight (12 hours earlier than the Madrid to Tel Aviv flight).

Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #36 on: August 27, 2017, 12:08:59 PM »
When we asked why my children who were minors were being bumped they responded that it is because they were one of the last to check in.  You would think that they should have checked them in for this connecting flight when they got their boarding passes  for the Miami to Madrid flight (12 hours earlier than the Madrid to Tel Aviv flight).
Was their luggage checked all the way through from MIA to TLV? Was their flight from MIA on an Iberia ticket and Iberia aircraft?

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #37 on: August 27, 2017, 12:12:52 PM »
Sure.

Here is a picture of my two youngest 11 and 15 finally sleeping in the hotel during the 12 hour layover in Madrid, while my oldest couldn't sleep a wink knowing she was responsible for her younger siblings. 

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #38 on: August 27, 2017, 12:15:53 PM »
Was their luggage checked all the way through from MIA to TLV? Was their flight from MIA on an Iberia ticket and Iberia aircraft?
Their luggage was not checked all the way through.  Their flight was a joint flight with American Airlines

Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #39 on: August 27, 2017, 12:17:09 PM »
Their luggage was not checked all the way through.  Their flight was a joint flight with American Airlines
Was it one ticket or two? Was it an AA ticket or an IB ticket? Was MIA-MAD on an AA aircraft or on an IB aircraft?

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #40 on: August 27, 2017, 12:19:09 PM »
Was it on one ticket?
What does that mean "Was it on one ticket"?  We received one e-ticket for the  round trip.

Offline mmgfarb

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #41 on: August 27, 2017, 12:20:06 PM »
What does that mean "Was it on one ticket"?  We received one e-ticket for the  round trip.
Was it issued by AA or IB?
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Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #42 on: August 27, 2017, 12:27:25 PM »
What does that mean "Was it on one ticket"?  We received one e-ticket for the  round trip.

So one ticket for a RT from MIA-TLV with (presumably) 4 flight segments.

What were the first 3 digits of the ticket number?

Was the first flight on an AA aircraft or an IB aircraft?

Was there an adult at check-in in MIA? Is there a reason they were not checked all the way through? They had to claim luggage in MAD and check it in again?

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #43 on: August 27, 2017, 12:39:35 PM »
Was it issued by AA or IB?

I am really not sure I got the ticket through the travel agent.
 
For the Miami to Madrid flight it says:
Confirmation# American Airlines ECWD** or Iberia K27**
Flight # American Airlines  AA8638
Operated by: Iberia flight # 6124

For the Madrid to Tel Aviv flight the flight they were bumped from says
Confirmation# Iberia K27** or Iberia 26VT**
Flight# Iberia Flight # 3316



---

<Mod note: edited PNRs for privacy.>
« Last Edit: August 30, 2017, 01:08:14 PM by Something Fishy »

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #44 on: August 27, 2017, 01:00:56 PM »
So one ticket for a RT from MIA-TLV with (presumably) 4 flight segments.

What were the first 3 digits of the ticket number?

Was the first flight on an AA aircraft or an IB aircraft?

Was there an adult at check-in in MIA? Is there a reason they were not checked all the way through? They had to claim luggage in MAD and check it in again?

The first 3 digits of the ticket is 001

I am still not sure if the first flight was an AA aircraft or an IB aircraft.

Yes there was an adult at check-in in Miami- my parents.  I really do not understand why they were not checked through.  They ended up receiving a receipt from Iberia airlines in Madrid stating that Iberia was holding their luggage and they would put it on  the new flight.