Topic Wiki

Chase Recon #1: 1-888-270-2127 or 1-888-245-0625 (no longer in service) 1-800-527-7419[Mon-Fri 7:00AM-10:00PM Sat 8:00AM-5:00PM Sun 9:00AM-5:00PM ET]
Chase Recon #2: 1-888-609-7805 [Mon-Fri 8:00AM-5:00 PM ET]
Chase Business Recon #: 1-800-453-9719 [Mon-Fri 8:00AM-5:00PM ET]

Chase Fraud # 1: 1-877-470-9042  [Mon-Fri 8:00AM-8:00PM ET]
Chase Fraud # 2: 1-800-278-8830
(If you have a fraud alert on your account, recon will instantly transfer you here for verification, so you might as well call directly)

To fax in verification documents:
#1: 888-643-9624
#2: 888-643-9628

Chase CS #: 1-800-432-3117

To know whether your application is pending or declined:
Call CS 1-888-338-2586 or 1-800-432-3117 and press # or 1. (If it's asking for your full 16 digits account number, it's 1. If it's asking for only your last 4 digits, it's #)
Press 3, then 1, then key in your SSN.
If you hear:
This application is being reviewed. You will be notified in writing of our decision, in approximately 2 weeks
It's pending.
If you hear:
This application is being reviewed. You will be notified in writing, within 7 to 10 business days, of our decision
It's been declined.

No matter what the status of your app is or what the page said after you hit submit or what Chase emailed you, etc... CALL TODAY! Any "pending" issues can either be addressed once you get your letter in the mail in 2 weeks, or you can JUST CALL TODAY!
And if at first you don't succeed HUCA, HUCA, HUCA etc. If they tell you there's a max of 2 cards per 30 days, HUCA!

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Cappy on December 08, 2016, 02:27:13 PM »

Author Topic: Chase Reconsideration  (Read 816537 times)

Offline ariIs

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2013
  • Posts: 275
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #11355 on: March 10, 2017, 04:01:44 PM »
Stupid question, but for 5/24 does that include 5? Meaning, if I have exactly 5 in the last 24, will they deny?

Offline mmgfarb

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2015
  • Posts: 4225
  • Total likes: 127
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Chase Reconsideration
« Reply #11356 on: March 10, 2017, 04:14:50 PM »
Stupid question, but for 5/24 does that include 5? Meaning, if I have exactly 5 in the last 24, will they deny?
Yes
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline dpk4588

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Nov 2012
  • Posts: 885
  • Total likes: 12
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: New York
Re: Chase Reconsideration
« Reply #11357 on: March 12, 2017, 01:05:55 PM »
I just spoke to someone in recon (its Sunday so he couldn't transfer me to a supervisor), he said that I was declined for 5/24.

I told him  that I was sure I had fewer than 5 in the last 24 months and he said I had 6 (2 AMEX, 3 Chase, 1 Citi) and I knew that 1 AMEX and 1 Chase were AU's (the AMEX AU on my own account but they dont need to know that).

Is this a case of DROPR and I should call back tomorrow and hopefully get another rep or a supervisor who will say its not a problem or has Chase changed the 5/24 rule regarding AUs?
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
-Albert Einstein

Offline 12HRS

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2013
  • Posts: 3484
  • Total likes: 49
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Chase Reconsideration
« Reply #11358 on: March 12, 2017, 01:41:55 PM »
I just spoke to someone in recon (its Sunday so he couldn't transfer me to a supervisor), he said that I was declined for 5/24.

I told him  that I was sure I had fewer than 5 in the last 24 months and he said I had 6 (2 AMEX, 3 Chase, 1 Citi) and I knew that 1 AMEX and 1 Chase were AU's (the AMEX AU on my own account but they dont need to know that).

Is this a case of DROPR and I should call back tomorrow and hopefully get another rep or a supervisor who will say its not a problem or has Chase changed the 5/24 rule regarding AUs?

especially if you are your own AU that one will not count since its a double and for the other one say that you are not financially responsible for those cards

Offline htg123

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2012
  • Posts: 257
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York
Re: Chase Reconsideration
« Reply #11359 on: March 15, 2017, 01:57:01 AM »
just called the application status line and was told 'you will be informed of our decision in writing within 30 days'. I haven't seen a quote like this mentioned in the wiki. Any ideas of some hidden meaning?

Offline mmgfarb

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2015
  • Posts: 4225
  • Total likes: 127
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Chase Reconsideration
« Reply #11360 on: March 15, 2017, 01:57:54 AM »
just called the application status line and was told 'you will be informed of our decision in writing within 30 days'. I haven't seen a quote like this mentioned in the wiki. Any ideas of some hidden meaning?
Usually those are approved after a few days without you doing anything, you can also call recon and have it pushed through.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline htg123

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2012
  • Posts: 257
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York
Re: Chase Reconsideration
« Reply #11361 on: March 15, 2017, 01:59:01 AM »
Usually those are approved after a few days without you doing anything, you can also call recon and have it pushed through.
thanks. that was quick  ;)

Offline mmgfarb

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2015
  • Posts: 4225
  • Total likes: 127
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Chase Reconsideration
« Reply #11362 on: March 15, 2017, 01:59:21 AM »
thanks. that was quick  ;)
We have a like button
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline dpk4588

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Nov 2012
  • Posts: 885
  • Total likes: 12
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: New York
Re: Chase Reconsideration
« Reply #11363 on: March 20, 2017, 11:14:19 AM »
especially if you are your own AU that one will not count since its a double and for the other one say that you are not financially responsible for those cards
I finally called (on a day when I could speak to a supervisor, which ended up not being necessary). She pulled up the app, said it was a 5/24 problem (without using those words) I said 2 were AU's she pulled up the CR, saw I was right, asked if I was responsible or made payments on those accounts, I said no. She had the app reviewed, and after shifting some credit to meet the minimum CL my app for the Chase Sapphire was approved! HUCA FTW.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
-Albert Einstein

Offline mb1

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2013
  • Posts: 828
  • Total likes: 6
  • DansDeals.com Hat Tips 23
    • View Profile
Re: Chase Reconsideration
« Reply #11364 on: March 22, 2017, 04:26:35 PM »
I called and was told I was at 5/24.
I told him that 2 were AUs.
He pulled the report and said I was listed as a co-applicant, not an AU and no way he could approve me.
Anyone ever hear of being classified as a co-applicant instead of an AU?

Offline a good yeshiva bachur

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2015
  • Posts: 628
  • Total likes: 17
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Chase Reconsideration
« Reply #11365 on: March 24, 2017, 02:51:25 PM »
like button= thanks. ;)            Feel free to PM me

Offline Chaimk90

  • Dansdeals Bronze Elite
  • *
  • Join Date: Mar 2015
  • Posts: 38
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #11366 on: March 28, 2017, 11:12:03 PM »
I just applied for the Hyatt card and got denied. The rep told me because I had this same card within the past 24 months. I know this has been a rule in place for years although I have never encountered this being an issue. Has anyone had this issue with a chase card not even part of 5/24?

Offline mochjas

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2015
  • Posts: 3470
  • Total likes: 67
  • DansDeals.com Hat Tips 10
    • View Profile
  • Programs: Hyatt Diamond, SPG Platinum, Hilton Diamond, Marriott Platinum Elite
Re: Chase Reconsideration
« Reply #11367 on: March 29, 2017, 04:58:06 PM »
just called the application status line and was told 'you will be informed of our decision in writing within 30 days'. I haven't seen a quote like this mentioned in the wiki. Any ideas of some hidden meaning?
were you approved?

Offline emjee

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 1197
  • Total likes: 11
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #11368 on: March 29, 2017, 05:12:36 PM »


Anyone ever hear of being classified as a co-applicant ?
Afaik, there is no such thing . Huca

Online teenguy

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jun 2015
  • Posts: 120
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: Chase Reconsideration
« Reply #11369 on: April 02, 2017, 11:08:22 PM »
A friend of mine recently moved to the US and has credit history of around a year.. They applied for Chase United explorer CC but got declined and the letter states not enough accounts open or enough credit history duration... Is there any hope on reconsideration and on what basis ?