Author Topic: AA saying can't issue an award ticket on QR if originating in TLV  (Read 697 times)

Online ExGingi

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Booked an award ticket with AA yesterday TLV-AMM-DOH-SIN.

Got an email today that they are having a problem issuing the ticket and I should call. When I called they said can't including DOH and TLV on single ticket. It didn't make much sense, as just a few weeks ago got the reverse issued going via DOH and AMM to TLV.

I didn't spend much time arguing, as I anyways wanted to make a change to the itinerary, but I did challenge the statement that it can't be on one ticket. Agent said something about passport stamps, not being allowed into DOH with Israeli stamp. When I said that is irrelevant on two fronts, first that Israel doesn't stamp passports and second that passenger has two passports, agent said they have an international department that reviews tickets before being issued, and if they say no, there's no way the ticket gets issued. 

Has anyone had such a problem before? Worked around it?

Offline Dan

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #1 on: October 09, 2017, 12:17:02 AM »
Cancel and try again?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online ExGingi

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #2 on: October 09, 2017, 01:14:26 AM »
Cancel and try again?
Cancelled and booked something else for now, though if better connections open up would definitely try again to book via DOH. Also limited by AA's 4 segment rule.

Offline shapsam

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #3 on: October 09, 2017, 01:32:38 AM »
A few weeks ago I wanted to fly from NYC to KBP via DOH but I wasn't sure if was safe altogether, and especially for a visibly jewish person. How is it at DOH is it like IST or different?

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #4 on: October 09, 2017, 01:41:28 AM »
A few weeks ago I wanted to fly from NYC to KBP via DOH but I wasn't sure if was safe altogether, and especially for a visibly jewish person. How is it at DOH is it like IST or different?
I've never been there. Booked for a relative.

Offline a mirrer

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #5 on: October 09, 2017, 05:59:09 AM »
Booked an award ticket with AA yesterday TLV-AMM-DOH-SIN.

Got an email today that they are having a problem issuing the ticket and I should call. When I called they said can't including DOH and TLV on single ticket. It didn't make much sense, as just a few weeks ago got the reverse issued going via DOH and AMM to TLV.

I didn't spend much time arguing, as I anyways wanted to make a change to the itinerary, but I did challenge the statement that it can't be on one ticket. Agent said something about passport stamps, not being allowed into DOH with Israeli stamp. When I said that is irrelevant on two fronts, first that Israel doesn't stamp passports and second that passenger has two passports, agent said they have an international department that reviews tickets before being issued, and if they say no, there's no way the ticket gets issued. 

Has anyone had such a problem before? Worked around it?
the issue might be MPM and the CSR not knowing why computers said no so making up bs

Online ExGingi

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #6 on: October 09, 2017, 06:49:24 AM »
the issue might be MPM and the CSR not knowing why computers said no so making up bs
That doesn't make too much sense, as a flight via DOH is probably the most direct routing. She was reading off notes on the PNR.

In any event. I need to call AA again now, as miraculously SQ cleared the waitlist on a saver award for a flight that was showing 0 availability in all fare buckets except full fare!

How does one figure out MPM on AA awards?

Offline mmgfarb

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #7 on: October 09, 2017, 06:53:03 AM »
the issue might be MPM and the CSR not knowing why computers said no so making up bs
Definitely not over MPM.
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Offline mmgfarb

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #8 on: October 09, 2017, 06:53:53 AM »
How does one figure out MPM on AA awards?
Use EF to figure out MPM between the city pairs and then add 25% for AA IINM.
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Online ExGingi

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #9 on: October 09, 2017, 07:03:44 AM »
Bottom line: has anyone had an award ticket issued by AA originating in TLV and connecting in DOH? Is this a a case of DROPR or is this a real ticketing rule?

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #10 on: October 09, 2017, 10:10:59 AM »
And now trying to cancel alternate reservation made with AAdvantage and trying to rebook the original itinerary, they are giving a hard time about refunding the expedite fee.

Offline mmgfarb

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AA saying can't issue an award ticket on QR if originating in TLV
« Reply #11 on: October 09, 2017, 10:24:05 AM »
Bottom line: has anyone had an award ticket issued by AA originating in TLV and connecting in DOH?
Yes.
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Offline EJB

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #12 on: October 09, 2017, 02:58:37 PM »
Bottom line: has anyone had an award ticket issued by AA originating in TLV and connecting in DOH? Is this a a case of DROPR or is this a real ticketing rule?

I have, but not recently.

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #13 on: October 09, 2017, 09:09:40 PM »
Just requested ticketing again. I was told it's on queue for review by RJ liaison and QR liaison, and after they approve it could be ticketed.

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Re: AA saying can't issue an award ticket on QR if originating in TLV
« Reply #14 on: October 09, 2017, 10:59:07 PM »
Just requested ticketing again. I was told it's on queue for review by RJ liaison and QR liaison, and after they approve it could be ticketed.
Ticketed!