Author Topic: Aeroplan to Lot polish Debacle  (Read 184 times)

Offline yo

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Aeroplan to Lot polish Debacle
« on: November 14, 2017, 06:04:13 PM »
Hi,

To anyone who can help on this.

We booked Lot Polish with aeroplan miles. 16 people in the shul - 55k miles per ticket in business. We got ticket numbers and all.

A month ago we booked. A week later we got new emails from aeroplan being on Lufthansa with a stopover.  We called aeroplan and they said Lot polish isnt honoring their ticket numbers. They ended up rebooking it claiming they are paying cash and called lot polish to confirm they have it on thier end. 3 days later we get new tickets from Aeroplan on lufthansa flights. After two weeks of back and forth they said they had a meeting with Lot Polish and there's nothing they can do. They gave 10k miles each compensation and stuck everyone in economy.

any advise?


Offline hvaces42

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Re: Aeroplan to Lot polish Debacle
« Reply #1 on: November 14, 2017, 06:11:10 PM »
Same question as on DDFB? Same answer. It was probably a glitch. Dont ever recall such availability with points on AC. This is a DoT issue.

Offline yo

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Re: Aeroplan to Lot polish Debacle
« Reply #2 on: November 14, 2017, 06:15:27 PM »
We have ticket numbers. Doesnt that mean aeroplan is responsible?

Offline hvaces42

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Re: Aeroplan to Lot polish Debacle
« Reply #3 on: November 14, 2017, 07:20:06 PM »
DoT

Offline shapsam

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Re: Aeroplan to Lot polish Debacle
« Reply #4 on: November 14, 2017, 08:07:41 PM »
You should do 16 separate DoT complaints.

Offline pashakym

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Re: Aeroplan to Lot polish Debacle
« Reply #5 on: November 14, 2017, 08:10:22 PM »
16 tickets in business!

Nothing you can do here and 10K miles is not that much.


Offline ar

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Re: Aeroplan to Lot polish Debacle
« Reply #6 on: November 14, 2017, 08:18:51 PM »
I had the same story.

Aeroplan rebooked me on Lot Business full fare

Offline shapsam

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Re: Aeroplan to Lot polish Debacle
« Reply #7 on: November 14, 2017, 08:21:53 PM »
Anyway, even IF the DoT helps, LO only has 18 seats in J so highly unlikely that you'll all get onto the same flight.