Author Topic: LEGO cupcake cafe $7 (Read 4206 times)

What a complete scam! I was charged full price too, despite the $7+ price that was in the cart with coupon! Would never have known had I not come back and seen this thread. How often does this happen w/Amazon? I have never seen this before...what a racket.

zale · « **Reply #8 on:** November 25, 2017, 07:50:24 PM »

What did your email confirmation say?

If the coupon was removed the last second before you checked out, I would chat with them.

Geshmak25 · « **Reply #9 on:** November 25, 2017, 07:51:57 PM »

Quote from: zale on November 25, 2017, 07:50:24 PM

What did your email confirmation say?

If the coupon was removed the last second before you checked out, I would chat with them.

Email confirmation said $7.48 but invoice on amazon has full price

zale · « **Reply #10 on:** November 25, 2017, 07:53:25 PM »

Quote from: Geshmak25 on November 25, 2017, 07:51:57 PM

Email confirmation said $7.58 but invoice on amazon has full price

They have no chance here. Open a chat and ask the rep for an email where you can send your email confirmation to show them. They will have to credit the difference to you no questions asked.

myi · « **Reply #11 on:** November 25, 2017, 08:14:59 PM »

Quote from: zale on November 25, 2017, 07:53:25 PM

They have no chance here. Open a chat and ask the rep for an email where you can send your email confirmation to show them. They will have to credit the difference to you no questions asked.

wow I can't believe there doing this behind the customers back.
Pretty cool for me to see tonight in my inbox refunds for products I have received and telling me I have received my refund for this and this product. Can't complain.

rxmoss · « **Reply #12 on:** November 25, 2017, 08:15:53 PM »

Me: My order receipt shows that the price for this item ([Amazon order number]) was $7.67 .I just notice I was charged OVER $30 for this item! This is theft. I must demand that I pay the price that is shown in my receipt!!
You are now connected to Shivam from Amazon.com
Shivam: Hello, my name is Shivam. I'm here to help you today.
HI rxmoss, I understand your concern regarding this.I'll surely help you with this.
Let me check this order for you !
rxmoss, Can you confirm the item you are referring to is LEGO Friends Heartlake Cupcake Café 41119 Toy for 6-Year-Olds ?
Me: That is correct.
Shivam: A member of our pricing specialist team will be the perfect person to help you with this. Let me connect you to a member of our team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Karan from Amazon.com
Karan: Hello, my name is Karan. Please give me a moment to review the previous correspondence.
Me: Hello. I would like to know why my emailed receipt shows a price of $7.67 but when I happened to back into my orders I see I was charged 5 times that amount--$35.03. This is downright theft and I am very concerned that with any order I place with Amazon, the price I see in my receipt is not the price I will ultimately be charged. This seems like fraud to me.
How is it not fraud?
Karan: Could you please provide me the image of the receipt, kindly upload it on postimage.org and provide me the link of the upload.
Me: One moment please.
Karan: Thank you.
Me: https://postimg.org/image/xxxxxx
Karan: Could you please give me 2 minutes while I will check this?
Me: Yes, of course. I am so angry and concerned.
Karan: Thanks for your patience while I look into this.
I’m sorry this is taking longer than expected, could you please be on hold for another 2 minutes?
Me: Yes.
Karan: Thank you for waiting, I have researched and I see that the email sent to you from our end on Thursday, November 16, 2017 was an error.I apologize for the inconvenience in this case. As we sent you another email on Monday, November 20, 2017 with the correct information with the order total. The price of the item was $31.99 and with tax the total was $35.03 which is the correct amount charged.As you can check the item price on the manufacture website as well:
https://shop.lego.com/en-US/Heartlake-C...(See full link)
Me: There was a coupon that I clipped that brought the price down. There was no other email.
The email on 11/20 was a shipping email, NOT a price adjustment email.
I see now that the email on 11/20 has a different price, but it was just a shipping email saying it was on the way. I didn't even read it.
If it had said, NOTE THE PRICE OF YOUR ITEM HAS GONE UP BY FIVE TIMES then I might have read it!
Give me a break.
There is no way I can expect an email that says, "your item is on the way" to have a price that is FIVE TIMES what I actually paid!
Amazon should have given me the choice to accept the price.
In fact, there have been times that Amazon has canceled orders because of a price mistake. But this time, amazon shipped AND RAISED THE PRICE WITHOUT MY APPROVAL!
This is absolute fraud.
I actually bought this to donate to charity, but fortunately, I haven't. So I can return it for full credit. But I expect some compensation for this insanity.
At a minimum, I expect a refund of the price difference. There is no excuse for this.
I'm shocked that I am getting any resistance from Amazon on this.
Karan: I can understand, Please check the email sent to you on Monday, November 20, 2017, it states the price and the details, it was when your order was shipped and according to my information it states that the price charged to you was same as the list price. I am sorry I won't be able to provide you that price or any credit for the item.
Me: So you're telling me that AFTER I PLACE AN ORDER, amazon can ship the item and charge me whatever price it wants if the item was on sale with a coupon at the time I ordered? Do you know how insane that sounds?
Would you like me to post this chat all over the Internet where your customers can see what Amazon claims is OK and legal? That you can charge one price online and then after shipping, QUINTUPLE THE PRICE and claim that's ok just because the new price shows up in the "your order has shipped" email? Seriously?
There is ZERO CHANCE that this is legal.
Karan: I can understand and I will forward this as a feedback to the concerned team and we will take care that this doesn't happen again, I'll make sure the appropriate people in our company see your message, as I know they'll want to read about your experience.I am sorry I won't be able to provide you the item for that price, you may return the item for a full refund.
Me: This is a disgrace.

rxmoss · « **Reply #13 on:** November 25, 2017, 08:19:05 PM »

I was absolutely serious about the use for this thing in the chat I posted.... it's sitting in my wife's car to be donated to a toy drive. No good deed goes unpunished. This seems like a pretty fundamental problem with Amazon. If they can charge one price and then raise it without consent, that's a huge problem. I paid with an Amazon gift card and don't really want my amazon account closed, so I don't really have the ability to protest the charge...but it seems like a HUGE problem.

zale · « **Reply #14 on:** November 25, 2017, 08:22:31 PM »

Quote from: rxmoss on November 25, 2017, 08:19:05 PM

I was absolutely serious about the use for this thing in the chat I posted.... it's sitting in my wife's car to be donated to a toy drive. No good deed goes unpunished. This seems like a pretty fundamental problem with Amazon. If they can charge one price and then raise it without consent, that's a huge problem. I paid with an Amazon gift card and don't really want my amazon account closed, so I don't really have the ability to protest the charge...but it seems like a HUGE problem.

Disregard that chat. Karan is sitting at a desk in India and has no clue what he or she is talking about. They are programmed to say or do certain things. You need to get an American rep either by phone or chat. It's possible you won't be able to get an American rep on chat until Monday, but you can try by phone.

rxmoss · « **Reply #15 on:** November 25, 2017, 08:26:13 PM »

I'll just return it; far easier. I'm far more concerned about the under-handedness. I NEVER look at my "your order has shipped" emails to confirm that the price hasn't changed. This could have happened 30 times. I just "bought" some free lightning cables...maybe they charged me for those, too.

zale · « **Reply #16 on:** November 25, 2017, 08:38:23 PM »

Quote from: rxmoss on November 25, 2017, 08:26:13 PM

I'll just return it; far easier. I'm far more concerned about the under-handedness. I NEVER look at my "your order has shipped" emails to confirm that the price hasn't changed. This could have happened 30 times. I just "bought" some free lightning cables...maybe they charged me for those, too.

You are taking the path of least resistance, but I understand. Personally I believe an American rep or manager would see the gravity of this error of this and credit the difference immediately. (In very, very rare cases they would ask that you send it back.)

Just a speculation, but what I think happened here is that after an order is placed there is probably a number of seconds until payment actually gets processed. Amazon doesn't want to keep the customer at the loading screen, so they tell you right away that your order is confirmed, and then process it behind the scenes. During those few seconds, they pulled the coupon. The system then processed the order without the coupon because the system couldn't find it.

myi · « **Reply #17 on:** November 25, 2017, 08:38:44 PM »

Whatever you do I would not return it I would call them and have someone over the phone which is easier that way you don't have to sit there typing and almost positive they're going to do a price adjustment for you after telling them that I have a receipt showing I paid 7 and why am I being charged 30 something.
In this scenario you have an email stating and you have a confirmation when you went to check out for $7 I would not give up and definitely pay my $7 and not more, worth a few minutes just play Huca.
Definitely wouldn't mind doing this for you but I don't want to take your private information meaning your email and your home address.
Wish you luck.

One last tip which I use all the time and bli ayen harah (thank good)works well for me it is as soon as you get a representative tell them right away want to speak to a supervisor and not the regular Representatives.
While having the regular Indian Representatives they can spend with you on the phone 25 minutes telling you this and that and then tell you NO versus the supervisor right away either they tell you yes or either no, in most my scenarios they always give me their one-time exception excuse and do what I ask for.

myi · « **Reply #18 on:** November 25, 2017, 08:44:45 PM »

Quote from: zale on November 25, 2017, 08:38:23 PM

You are taking the path of least resistance, but I understand. Personally I believe an American rep or manager would see the gravity of this error of this and credit the difference immediately. (In very, very rare cases they would ask that you send it back.)

Just a speculation, but what I think happened here is that after an order is placed there is probably a number of seconds until payment actually gets processed. Amazon doesn't want to keep the customer at the loading screen, so they tell you right away that your order is confirmed, and then process it behind the scenes. During those few seconds, they pulled the coupon. The system then processed the order without the coupon because the system couldn't find it.

it doesn't sound that way, imagine placing an order and then realizing two weeks later that your order was cancelled that's why you never received it because it wasn't in stock.
I don't think most had such an experience like that.

Would love to hear back what happened with the product keep us posted and do not give up, do not be frustrated from the Indians telling you that they can't do it for you.

I love how much they enforce the rules officially there's no such thing as price adjustments, I just purchased two Braun Series 7 shavers, when I bought them they were selling for $130 and now there were down $115 after spending five minutes on the phone the agreed to do a one time price adjustment for me, I placed two separate orders on two separate accounts and with both calls i managed to have them do a price adjustment for me.

zale · « **Reply #19 on:** November 25, 2017, 08:50:20 PM »

Quote from: myi on November 25, 2017, 08:44:45 PM

it doesn't sound that way, imagine placing an order and then realizing two weeks later that your order was cancelled that's why you never received it because it wasn't in stock.
I don't think most had such an experience like that.

Would love to hear back what happened with the product keep us posted and do not give up, do not be frustrated from the Indians telling you that they can't do it for you.

I love how much they enforce the rules officially there's no such thing as price adjustments, I just purchased two Braun Series 7 shavers, when I bought them they were selling for $130 and now there were down $115 after spending five minutes on the phone the agreed to do a one time price adjustment for me, I placed two separate orders on two separate accounts and with both calls i managed to have them do a price adjustment for me.

Inventory is very different. Their inventory is programmed directly into the system that instantly counts each order and shows how many are left. It's almost always accurate, but occasionally I do get emails stating that my order can't be fulfilled due to lack of inventory.

According to my speculation, in this case the coupon was pulled from the system by someone in IT. When the system tried processing the latest orders that had the coupon it simply couldn't process the coupon and thus billed/invoiced the order without it.