Author Topic: Hurry! Aeroplan allowing Swiss first class bookings!  (Read 3630 times)

Online shapsam

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #150 on: December 04, 2017, 11:39:18 PM »
Haven't filed one, but considering it
What are you considering? you have nothing to lose.

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #151 on: December 04, 2017, 11:40:12 PM »
What are you considering? you have nothing to lose.
if it takes too long... Flight is in 3.5 weeks

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #152 on: December 04, 2017, 11:52:26 PM »
if it takes too long... Flight is in 3.5 weeks
I don't think that'll be enough time but it can't hurt.
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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #153 on: December 05, 2017, 12:09:19 AM »
I don't think that'll be enough time but it can't hurt.
DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them.

Offline Baglach

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #154 on: December 05, 2017, 12:45:01 AM »
I wish they would put us in J I had long talk with manager he claimed either can rebook me in Economy or cancel with no penalty he wouldn't budge

Offline yitrap

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #155 on: December 05, 2017, 01:07:28 AM »
actually just got off a call with them as well. They called us. Spent about 15 min and got nowhere. Only was willing to offer j which i refused to accept. She wasn't giving me much attitude, it was more the other way around.. :D I asked for her supervisor to call me but doubt that will happen. Im awfully curious how this all plays out if we all refused to be accommodated in J
J on LX or any airline?

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #156 on: December 05, 2017, 01:08:37 AM »
J on LX or any airline?
they offered J on LX on the same flights. Not sure if it's available on miles and perhaps that is why they offered it

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #157 on: December 05, 2017, 06:04:36 AM »
The whole situation is really screwed up. Aeroplan can't afford to rebook everyone in F and even booking people into J is going to cost them an insane amount of money. It doesn't make any sense for them to take the fall for this, when they did absolutely nothing wrong, and for LX to get away with illegally canceling everyone's tickets. LX doesn't lose very much by allowing the tickets to stand anyway and it's they're system that allowed the tickets to go to inventory. I really think Matthew should be taking the fight to LX as apposed to AC as AC is doing, all things considered, a respectable job trying to accommodate everyone.

I still haven't heard what any other *A airline that had a ticket booked through them has done about the situation, does anyone know?
FWIU the reason why he is taking the fight to Aeroplan is because of contract law he can't sue Swiss because he never entered into a contract with Swiss

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #158 on: December 06, 2017, 03:29:08 PM »
So the dust seems to be settling and they dont seem to be honoring them.

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #159 on: December 06, 2017, 03:31:27 PM »
Go to small claims if DoT doesn't respond
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #160 on: December 06, 2017, 03:33:31 PM »
Go to small claims if DoT doesn't respond
Flight was/is in 3 weeks...

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #161 on: December 06, 2017, 03:33:49 PM »
At least in NY, small claims doesn't have jurisdiction over $5K, not enough.
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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #162 on: December 06, 2017, 03:35:40 PM »
At least in NY, small claims doesn't have jurisdiction over $5K, not enough.
$10K in some states.
Either way, can't each pax file seperately?
I'd take $5K for the miles and find another way to book something.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #163 on: December 06, 2017, 03:38:11 PM »
$10K in some states.
Either way, can't each pax file seperately?
I'd take $5K for the miles and find another way to book something.
And which state would you file in? the state you live in? the state you are arriving/departing?

Offline hvaces42

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Re: Hurry! Aeroplan allowing Swiss first class bookings!
« Reply #164 on: December 08, 2017, 03:10:39 PM »
No heads up they sent me a rebooked business class ticket. No refund of points either. Any updates?