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I am staying at a hotel and got not what I booked

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pashakym:
I booked 2 nights @Omni Hotel San Francisco. According to Trip Advisor its #2 hotel in San Francisco with 5475 reviews and 4.5 ...

I don't know who wrote those review but I strongly disagree with it.

Anyway, about my issue. I booked with Chase points 2 nights (separate reservations) for 15K points per night for a Premier 2 double bed room. I added ~2k points for a "city view" room. However, they placed us in a old room with a discouraging courtyard view and we don't like it at all.

Question:
Can I ask Chase to cancel my reservation for tomorrow? I have a screenshot and email confirmation that I booked a room with "city view". 

as2:
Forget tomorrow, tell them to switch you today! The second you walk in to a room that is not what you paid for, immediately notify them, and have them get you a room that matches your reservation.

pashakym:

--- Quote from: as2 on December 17, 2017, 02:03:55 AM ---Forget tomorrow, tell them to switch you today! The second you walk in to a room that is not what you paid for, immediately notify them, and have them get you a room that matches your reservation.

--- End quote ---

:( yeah... unfortunately I was too nice when I spoke with them and they told to @#$#@#&$#@

 

Yammer:

--- Quote from: pashakym on December 17, 2017, 02:27:50 AM ---:( yeah... unfortunately I was too nice when I spoke with them and they told to @#$#@#&$#@

--- End quote ---
So huca.

I would call the hotel 800 # and complain as well.

mmgfarb:
Chase's travel agency is a huge pain to deal with, I wouldn't count on getting anything through them. You're better off speaking to the GM at the hotel.

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