Author Topic: American Airlines to offer on-the-spot compensation for inflight inconveniences.  (Read 212 times)

Offline myi

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https://www.bizjournals.com/chicago/news/2018/01/09/american-airlines-inflight-compensation-software.html?ana=e_ae_set1
"But some flight attendants worry that when passengers learn that they could get additional miles by complaining onboard, it could lead to a whole new array of inflight problems for flight attendants who are on the frontline if a situation should arise in the air that calls for de-escalation."

Offline brodes18

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"But some flight attendants worry that when passengers learn that they could get additional miles by complaining onboard, it could lead to a whole new array of inflight problems for flight attendants who are on the frontline if a situation should arise in the air that calls for de-escalation."

That quote is quite telling in what's wrong with the attitude of FA's on American IMO. Oh, the bother of someone complaining when I'm trying to wait for a situation that need de-escalation!

Offline bostonguy

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Delta is doing this already.  My wife and two children (last week) each got 2,500 miles due to a foul odor (suspected cleaning fluid).  I know, not a mileage windfall, but it did surprise us.

Offline SearchGuy

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