I realize this was a while ago but I'm just seeing it now.
Was this one of my neighbors, Moshe or Mendel?
"I was just made aware of this thread after speaking to the owner of a large kosher airline caterer (whose meals are quite popular).
He basically made the same points as some of the above posts, that NOT ENOUGH PEOPLE ARE COMPLAINING.
He mentioned that they recently got a contract to supply a route where too many passengers complained about the subpar food.
He says that the catering managers are well aware of the substandard meals but are happy to continue with them as long as there isn't too much pushback.
I realize this was a while ago but I'm just seeing it now.
Was this one of my neighbors, Moshe or Mendel?"
-------- q below
....So his company took notice or his company happens to have much better food than all the other Kosher suppliers and once people complained to the airline they knew to suddenly approach him?