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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 144514 times)

Offline Platinum

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Citi reconsideration
« on: August 11, 2011, 02:07:05 PM »
I got declined for the aa business card due to something  negative on my credit report ( I had no problem getting approved with Amex and chase) I currently have aa personal with 25000 limit I called for reconsideration and they said there nothing they can do. Should I try calling again? Can they move credit from a personal card to a business card?
Thanks

Offline wired41

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Re: Citi reconsideration
« Reply #1 on: August 12, 2011, 01:39:03 AM »
They declined me about three weeks, so I sent a letter about why they should reconsider my application to the President's Office at:

CitiBank Executive Review Department
P.O. Box 6000
Sioux Falls, SD 57117

A nice lady called me, told me they had to do a second credit pull and I might not recieve the bonus since I had a personal card. I told them to go ahead, it took four phone calls with the same lady and a fax to verify addresses, but they approved the card and I am eligible for the bonus. So it takes some work and requires another credit pull, but the people at the president's office are much nicer and worth the 75,000 miles in my opinion.

Offline eli1571

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Re: Citi reconsideration
« Reply #2 on: January 05, 2012, 07:46:26 AM »
i have the citi amex + citi divedend for a while, applied for the citi aa visa was declined due to the max credit already given, should i cancel the amex aa and ask them to reconsider or it won't help much ?

Offline dans fan

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Re: Citi reconsideration
« Reply #3 on: January 06, 2012, 03:31:11 PM »
ime citi recon is almost worthless

Offline eli1571

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Re: Citi reconsideration
« Reply #4 on: January 08, 2012, 10:56:36 AM »
anyone ever offered to cancel a diff card to get one approved ?

Offline joey89

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Re: Citi reconsideration
« Reply #5 on: January 08, 2012, 01:35:21 PM »
anyone ever offered to cancel a diff card to get one approved ?
I did and it was a no. However I was trying to get the 3rd card from a 3bm approved and they said max. 2 cards per 60 days

Offline compddd

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Re: Citi reconsideration
« Reply #6 on: January 08, 2012, 01:42:16 PM »
ime citi recon is almost worthless

Citi is pretty worthless and incompetent at almost everything

Offline Avid Reader

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Re: Citi reconsideration
« Reply #7 on: January 08, 2012, 02:16:10 PM »
Citi is pretty worthless and incompetent at almost everything
Nah, I think that's overdoing it.

Offline HelpMe

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Re: Citi reconsideration
« Reply #8 on: January 08, 2012, 02:24:32 PM »
Citi is pretty worthless and incompetent at almost everything
I guess you never had their Cash Return card that paid 5% on everything? No longer available.
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Offline Drago

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Re: Citi reconsideration
« Reply #9 on: January 08, 2012, 02:27:36 PM »

Offline Saver2000

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Re: Citi reconsideration
« Reply #10 on: January 08, 2012, 02:35:34 PM »
I guess you never had their Cash Return card that paid 5% on everything? No longer available.

Just curious,  why are you always bringing up things that used to be around?  Who cares? It doesn't exist anymore and is therefore not worth anything to any of us.

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Re: Citi reconsideration
« Reply #11 on: January 08, 2012, 02:42:23 PM »
I got declined for the aa business card due to something  negative on my credit report ( I had no problem getting approved with Amex and chase) I currently have aa personal with 25000 limit I called for reconsideration and they said there nothing they can do. Should I try calling again? Can they move credit from a personal card to a business card?
Thanks

update I sent them a letter and about 8 weeks later I got a email saying that I was approved. Since then I did a 2bm got instant approval on 1 and the second one they  refuse to approve telling me that I have reached the max amount of credit that they will issue to me. I called recon to shift credit and was a no go.

Offline HelpMe

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Re: Citi reconsideration
« Reply #12 on: January 08, 2012, 03:20:59 PM »
Just curious,  why are you always bringing up things that used to be around?  Who cares? It doesn't exist anymore and is therefore not worth anything to any of us.
It was in reply to Citi being “worthless”. I was showing why they are not worthless IMHO.
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Offline Saver2000

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Re: Citi reconsideration
« Reply #13 on: January 08, 2012, 03:26:59 PM »
It was in reply to Citi being “worthless”. I was showing why they are not worthless IMHO.

"Worthless" is a vry strong word. But I will say that citi doesn't come up to par with AMEX and chase.

The cc's currently being offered by chase and amex are a lot better then citi's current offers. I'm not only speaking in regard to signup bonuses and rewards, I'm talking about the benefits.

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Re: Citi reconsideration
« Reply #14 on: January 08, 2012, 03:27:33 PM »
I've gotten plenty from Citi (and given them too..). Sure, their CS isn't great, but neither is Chase' CS (some would argue much worse). At the end of the day, there is plenty of value in both.