Topic Wiki

Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 142447 times)

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3494
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #15 on: January 08, 2012, 03:37:08 PM »
"Worthless" is a vry strong word. But I will say that citi doesn't come up to par with AMEX and chase.

The cc's currently being offered by chase and amex are a lot better then citi's current offers. I'm not only speaking in regard to signup bonuses and rewards, I'm talking about the benefits.
I am not disagreeing with you. I guess it is the old adage “what have you done for me lately”.  Did anyone compare to Citi when you could churn the same three cards every three months? I can see for MILES and MILES.  ;D
"Elvis Has Left The Building"

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47628
  • Total likes: 587
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Citi reconsideration
« Reply #16 on: January 08, 2012, 03:45:17 PM »
Did anyone compare to Citi when you could churn the same three cards every three months? I can see for MILES and MILES.  ;D
You mean every 60 days.
They were indeed the easiest, and no Recon required, but those fun days are long gone.
I did toast to them in my Cathay supplied designer pajamas with 30 year old single malt as I was flying in my First Class suite on Cathay Pacific though.

Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3494
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #17 on: January 08, 2012, 03:52:56 PM »
You mean every 60 days.
You must have been one of the lucky ones. Many were denied for too many inquires when doing it that often.
"Elvis Has Left The Building"

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47628
  • Total likes: 587
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Citi reconsideration
« Reply #18 on: January 08, 2012, 04:00:31 PM »
You must have been one of the lucky ones. Many were denied for too many inquires when doing it that often.
Did 2/3bms every 60 for years.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3494
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #19 on: January 08, 2012, 04:12:23 PM »
Did 2/3bms every 60 for years.
They did not know about 2/3bm. They never did AOR's so how would they know? Those milage guys.  :P
"Elvis Has Left The Building"

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 20513
  • Total likes: 104
  • DansDeals.com Hat Tips 73
    • View Profile
Re: Citi reconsideration
« Reply #20 on: January 09, 2012, 12:25:03 AM »
Did 2/3bms every 60 for years.

When did that gravy train stop? What's the word on Citi 2/3BMs these days, can you do then every 6 months? 12 months? 18 months?
PGF24BMGS

Offline lcyitz

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jan 2012
  • Posts: 743
  • Total likes: 2
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: NY
Re: Citi reconsideration
« Reply #21 on: January 09, 2012, 12:57:14 AM »
You mean every 60 days.
They were indeed the easiest, and no Recon required, but those fun days are long gone.
I did toast to them in my Cathay supplied designer pajamas with 30 year old single malt as I was flying in my First Class suite on Cathay Pacific though.
can we still churn every 60 days with citi?

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3494
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #22 on: January 09, 2012, 01:22:55 AM »
When did that gravy train stop?
After years of FT members rubbing Citi's face in it. The same as the Mint. Then they wonder why some of us don't post anymore.
"Elvis Has Left The Building"

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 20513
  • Total likes: 104
  • DansDeals.com Hat Tips 73
    • View Profile
Re: Citi reconsideration
« Reply #23 on: January 09, 2012, 02:07:42 AM »
After years of FT members rubbing Citi's face in it. The same as the Mint. Then they wonder why some of us don't post anymore.

Dan already said that

Did 2/3bms every 60 for years.

I'm asking when? (as in an estimated date)
PGF24BMGS

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47628
  • Total likes: 587
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Citi reconsideration
« Reply #24 on: January 09, 2012, 02:11:30 AM »
Dan already said that

I'm asking when? (as in an estimated date)
Something like '05-'10 I would guesstimate for AA cards before the Citi crackdown slowed things down.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 20513
  • Total likes: 104
  • DansDeals.com Hat Tips 73
    • View Profile
Re: Citi reconsideration
« Reply #25 on: January 09, 2012, 02:13:03 AM »
Something like '05-'10 I would guesstimate for AA cards before the Citi crackdown slowed things down.

So you're saying it ended around 2010? What's your current MO/recommended wait with Citi/AA churns? People are recommending waiting 18-24 months and I have a hunch that it works at closer intervals.
PGF24BMGS

Offline lcyitz

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jan 2012
  • Posts: 743
  • Total likes: 2
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: NY
Re: Citi reconsideration
« Reply #26 on: January 09, 2012, 11:09:56 AM »
so does that mean now we have to wait longer than 60 days to churn?  :(

Offline eli1571

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 1915
  • Total likes: 2
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #27 on: January 09, 2012, 02:09:04 PM »
so what do u guys think i should do cancel my amex aa and keep calling for recon or just forget about it

Offline bem684

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Aug 2010
  • Posts: 660
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #28 on: January 17, 2012, 02:46:16 PM »
I need a little advice.  I am pretty experienced with Chase recon at this point but I have never dealt with Citibank's recon, and due to my 2bm for the AA Amex and Hilton HHonors card being denied, I now have to deal with them. 

They denied the AA card because I already have one (it is a Visa).  Has anyone ever argued that the Visa and Amex have totally different uses to get around this?  And if so did you get the signup bonus on the new card? 

The HHonors was declined due to multiple applications for credit at the same time (meaning 2bm).  Can citi recon be swayed to approve this app (as I've done with Chase several times) or will it be a hardline no?

The only open account I have with Citi is the AA Visa, so presumably if I want to move credit it will have to come from this card.  I was planning on arguing that the AA Amex and Visa have different protections and can be used at different places, and I was going to say I want the HHonors card because it has no annual fee and I want the ability to accumulate hotel points without another annual fee.

What say you DDers?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47628
  • Total likes: 587
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Citi reconsideration
« Reply #29 on: January 17, 2012, 02:47:22 PM »
Try writing to them for best results.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.