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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 142446 times)

Offline gozalim

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Re: Citi reconsideration
« Reply #30 on: January 17, 2012, 03:33:31 PM »
They denied the AA card because I already have one (it is a Visa).  Has anyone ever argued that the Visa and Amex have totally different uses to get around this?  And if so did you get the signup bonus on the new card? 

The only open account I have with Citi is the AA Visa, so presumably if I want to move credit it will have to come from this card.  I was planning on arguing that the AA Amex and Visa have different protections and can be used at different places, and I was going to say I want the HHonors card because it has no annual fee and I want the ability to accumulate hotel points without another annual fee.

What say you DDers?
citi (since the 75/100K promo) is not allowing more than one AA (bonus). very unlikely that the "visa/amex" argument will work.

Offline bem684

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Re: Citi reconsideration
« Reply #31 on: January 17, 2012, 07:58:07 PM »
The HHonors was declined due to multiple applications for credit at the same time (meaning 2bm).  Can citi recon be swayed to approve this app (as I've done with Chase several times) or will it be a hardline no?

The strangest thing just happened.  I got the email from citi on Jan 12 telling me they denied both my apps.  When I checked my mail today, there was my brand new Hilton HHonors card!  I have no idea why I got a denial letter but I'm holding a new card in my hand with my name on it so I guess the denial was wrong lol.  So now I only have to fight to get that 50k bonus on the AA Amex.....I'm actually quite nervous I won't be able to swing it but who knows.

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Re: Citi reconsideration
« Reply #32 on: January 17, 2012, 10:38:37 PM »
The strangest thing just happened.  I got the email from citi on Jan 12 telling me they denied both my apps.  When I checked my mail today, there was my brand new Hilton HHonors card!  I have no idea why I got a denial letter but I'm holding a new card in my hand with my name on it so I guess the denial was wrong lol.

Congrats!
Disorganization at Citi = more miles for us... ;D

Offline eli1571

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Re: Citi reconsideration
« Reply #33 on: January 18, 2012, 12:55:11 PM »
Try writing to them for best results.
have an email address or snail mail only ?

Offline Drago

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Re: Citi reconsideration
« Reply #34 on: January 18, 2012, 01:32:42 PM »
citi (since the 75/100K promo) is not allowing more than one AA (bonus). very unlikely that the "visa/amex" argument will work.

I applied for both, and after arguing, received both with a CL adjustment to my other Citi accounts.
Here is a summary of what happened.
http://forums.dansdeals.com/index.php?topic=10923.msg153282#msg153282

Offline zale

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Re: Citi reconsideration
« Reply #35 on: January 19, 2012, 03:16:27 PM »
I was told by a Citi CSR that Citi no longer allows shifting credit from one card to the next.

I want to shift credit from a Citi Amex to a Citi Visa Business card.

Is this futile, or should I try writing to them?

Offline Jkhein

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Re: Citi reconsideration
« Reply #36 on: January 29, 2012, 01:42:39 AM »
Such a difference between recon depts. Chase, is such a pleasure to deal with, and Citi are so stubborn.
They denied me because of limited time credit history, which is 8 months, I have been approved a couple of Chase and amex. But they are saying they dont approve less than a minimum of a year of history. Did anyone here get approved under a year? I called a few times, should I keep on calling?

Offline gozalim

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Re: Citi reconsideration
« Reply #37 on: January 29, 2012, 02:05:09 AM »
I applied for both, and after arguing, received both with a CL adjustment to my other Citi accounts.
Here is a summary of what happened.
http://forums.dansdeals.com/index.php?topic=10923.msg153282#msg153282

if I understand correctly your denial was not for "promo is for 1st time only"
has anyone successfully recon'ed that?

Offline ye

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Re: Citi reconsideration
« Reply #38 on: February 09, 2012, 02:01:52 PM »
Did a 3BM for Citi AA Visa, Amex, and TY Preferred. Got approved for TY and AA Visa. Called them to reconsider the Amex app, but they claim that since it was declined because of multiple applications, that means it was automatically rejected and there is nothing they can do. Anyone get approved after being declined for this reason, or should I give up?

Offline farmerjoe

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Re: Citi reconsideration
« Reply #39 on: February 12, 2012, 08:55:57 PM »
Would anybody have a recon letter i could use and just switch the info? I am a not the best persuasive writer. TIA

Offline Yitz

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Re: Citi reconsideration
« Reply #40 on: March 18, 2012, 12:35:18 PM »
It seems like not much luck with recon from Citi. They told me after I get the credit report and I can convince the credit agency they will reconsider. Anybody got citi to change their mind and get approval

Offline lcyitz

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Re: Citi reconsideration
« Reply #41 on: April 22, 2012, 10:44:55 AM »
It seems like not much luck with recon from Citi. They told me after I get the credit report and I can convince the credit agency they will reconsider. Anybody got citi to change their mind and get approval

same by me, i just called trying to get my friend approved they said he needs to have 2 cards reporting ( au do count) for 2 years then they can approve him.

she said its the policy.

really does suck!

Offline Yitz

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Re: Citi reconsideration
« Reply #42 on: April 22, 2012, 04:36:20 PM »
same by me, i just called trying to get my friend approved they said he needs to have 2 cards reporting ( au do count) for 2 years then they can approve him.

she said its the policy.

really does suck!
Did you try contacting Expirian?

Offline lcyitz

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Citi reconsideration
« Reply #43 on: April 22, 2012, 06:41:35 PM »
What can they do?

Offline Yitz

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Re: Citi reconsideration
« Reply #44 on: April 22, 2012, 06:51:31 PM »
That is what Citi recommends. They claim that they base the approval on the credit reporting