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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 142443 times)

Offline lcyitz

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Re: Citi reconsideration
« Reply #45 on: April 22, 2012, 08:10:07 PM »
Its citi's policy not to approve someone with less than 2 years credit history on 2 cards.

I don't see how calling exp will help.

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Re: Citi reconsideration
« Reply #46 on: April 22, 2012, 08:28:36 PM »
I applied for the thank you preferred and Hilton cards in Jan. Hilton instantly denied, while ty preferred they wanted me to send in the 45..(can't remember the exact 4 digits) Tax paper, but I didn't send that in.... I called over and over about both cards...nothing. a few Weeks later, got the plain ty card in the mail. What's up with that? Now that I have it, can I try to change it to the preferred?
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Re: Citi reconsideration
« Reply #47 on: May 08, 2012, 06:03:40 PM »
Does anybody have a letter that they sent to citi & got approved that I can copy?

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Re: Citi reconsideration
« Reply #48 on: May 08, 2012, 09:40:02 PM »
Applied for Citi Amex and Visa last week via 2bm.  Got approved for 9k on the Amex, declined on the Visa.   Customer service numbers were worthless.  I wrote a letter to Ken Stork, got a call from a CSR agent there this past Thursday who said they would try to shift part of the line over to get approved.  Have yet to hear back from them, but will keep posted.

Offline Lamdan

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Re: Citi reconsideration
« Reply #49 on: May 17, 2012, 03:07:55 PM »
Applied for Citi Amex and Visa last week via 2bm.  Got approved for 9k on the Amex, declined on the Visa.   Customer service numbers were worthless.  I wrote a letter to Ken Stork, got a call from a CSR agent there this past Thursday who said they would try to shift part of the line over to get approved.  Have yet to hear back from them, but will keep posted.
What did you write in the letter? Did you end up getting approved? I'm in the exact situation, got approved 5k amex, declined for Visa, I can't get anywhere with the supervisors.
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Offline Red

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Re: Citi reconsideration
« Reply #50 on: May 21, 2012, 03:16:18 PM »
I'm looking for some advice for this AOR. The reason for her being declined is because she doesn't really have any history on her CR, the only thing she has is an Amex delta opened a month ago. Recon didn't even want to talk they said show some history and try again in a year. Is there any chance that sending the letter to Ken Stork would make a difference in this case?

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Re: Citi reconsideration
« Reply #51 on: June 17, 2012, 02:57:42 PM »
I was just denied for the Citi TY card due to having "to many open cards with other banks".
Although, I only have one other Citi card, I do have 3 open Chase and 2 open Barclays.
I called recon to no avail. Asking them to shift some credit from my existing Citi card didn't work as the problem is that I have to many cards from other banks.
Any advice what I should do?
Thanks!

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Re: Citi reconsideration
« Reply #52 on: June 17, 2012, 09:43:36 PM »
My 88 year old grandmother got denied do to lack of credit history.  They wouldn't budge. Everything has always been in my grandfather's name.
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Re: Citi reconsideration
« Reply #53 on: June 18, 2012, 07:25:52 PM »
My 88 year old grandmother got denied do to lack of credit history.  They wouldn't budge. Everything has always been in my grandfather's name.
Make her an AU?

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Re: Re: Citi reconsideration
« Reply #54 on: June 18, 2012, 11:21:14 PM »
Make her an AU?

She's a AU on all my grandfathers accounts and has been since he had a CC (years). They were bank of America cards.
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Re: Citi reconsideration
« Reply #55 on: June 19, 2012, 04:57:30 PM »
Try getting her approved for some of the easier cards first. Store cards should work.
I've also noticed Barklay bank - USairways card to be very lenient in granting credit, and giving generous credit lines on first try.
After a few months of those, try Citi again.

Offline jj1000

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Re: Citi reconsideration
« Reply #56 on: July 03, 2012, 04:16:57 PM »
So no one is sharing what they wrote to citi?
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Re: Citi reconsideration
« Reply #57 on: July 04, 2012, 01:06:31 AM »
So no one is sharing what they wrote to citi?
Letter I used for someone who was somewhat newish in credit history:

"September 12, 2011

Mr. Ken Stork
Office of the President, Citibank

Dear Mr. Stork,

Im writing you today regarding my recent applications for Citibank credit cards; The Hilton HHonors Credit card, and the Citibank AAdvantage Business credit card.

I was turned down for credit on both of these cards, with the reason that I have an insufficient credit history.

I would like to ask that you please reconsider these two applications. First of all, I am a good standing customer with Citi for many months already, as you can see from my other cards I currently hold with Citi.
Secondly, I have several other cards with other companies like Chase and American Express, also all in good standing as can be seen in my credit reports. So Im puzzled by the reason given that I have insufficient credit history.

I am not a heavy user of credit at all. I pay all my balances in full every month and on time. I choose to apply for the Citibank cards for the competitive edge they offer.

I hope you will reconsider both my applications and approve them.

For your records, the Hilton card reference number is: 2011------------- and the AAdvantage Business card reference number is: 2011--------------

Thank you for your time.

Sincerely,"

I've sent a few letters to Citi, and always got a response from the presidents office, but not the response I wanted, so I stopped writing to them.

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Re: Citi reconsideration
« Reply #58 on: July 04, 2012, 09:17:04 AM »
They seem to have more conservative guidelines than the other bigies before they grant credit.
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Re: Citi reconsideration
« Reply #59 on: July 04, 2012, 11:29:15 AM »
if I understand correctly your denial was not for "promo is for 1st time only"
has anyone successfully recon'ed that?
+1?
Should I try writing Ken Stork and TOFTT?
I just got denied for the citi AA biz, and the last one I had was about 12 months ago...