Topic Wiki

Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 144777 times)

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #60 on: July 04, 2012, 11:30:50 AM »
For what reason did you get denied?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Yellow

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2009
  • Posts: 1297
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Starwood Gold, Hertz #1 gold, Accor Platinum, Hilton Gold, Hyatt Diamond
Re: Citi reconsideration
« Reply #61 on: July 04, 2012, 11:33:38 AM »

For what reason did you get denied?


Already previous cardholder
"This specific offer is valid only for first-time CitiBusiness/AAdvantage1 cardmembers.  Our records indicate that you previously had a CitiBusiness/AAdvantage
account with us."

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #62 on: July 04, 2012, 11:37:32 AM »
...then writing won't help, unfortunately.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #63 on: July 10, 2012, 12:20:26 AM »
I did a 2BM for Citi TY Premier Visa/MC and got denied on both for too many inquiries.

I have one Citi AA card that I've had for a year. Should I try recon or write to them?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #64 on: July 10, 2012, 12:22:12 AM »
Write.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #65 on: July 10, 2012, 12:23:55 AM »
Write.

Does it hurt to call first, or will they mark me as already trying to get them to approve when I write?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #66 on: July 10, 2012, 12:24:52 AM »
Does it hurt to call first, or will they mark me as already trying to get them to approve when I write?

I don't have any personal experience, but I'd imagine there wouldn't be any issues with trying to call first. That said, most people who get successfully recon, do it by writing.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #67 on: July 10, 2012, 12:27:41 AM »
Ok thanks for the tips. I just can't believe Amex instant approved me for all 3 apps tonight and Citi denied both. I've never even churned Citi.

Citi is such a joke

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #68 on: July 10, 2012, 10:38:36 AM »
Ok I called Citi and turns out my Visa TYP was declined due to too many inquiries, but my MC TYP is still under review and they say they'll notify me in a week.

Does that at least give me a glimmer of hope?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #69 on: July 10, 2012, 05:19:45 PM »
How could it not?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #70 on: July 12, 2012, 05:21:31 PM »
Did a 2bm, accepted to 1, declined for the second.
Called up and they told me s/t was mis-entered in the second app, so he resubmitted it.
Declined again.
Called up, was told I've had the product b/f (unsure when), and asked to escalate. Manager said that the t&c's are that if you have had 1 AA product, you can't have another one. I asked for the location of this rule, and he said that it's internal, and they don't have to disclose it.
PUTPAC, or write a letter?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #71 on: July 12, 2012, 05:27:47 PM »
Did a 2bm, accepted to 1, declined for the second.
Called up and they told me s/t was mis-entered in the second app, so he resubmitted it.
Declined again.
Called up, was told I've had the product b/f (unsure when), and asked to escalate. Manager said that the t&c's are that if you have had 1 AA product, you can't have another one. I asked for the location of this rule, and he said that it's internal, and they don't have to disclose it.
PUTPAC, or write a letter?

You're SOL.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #72 on: July 12, 2012, 05:55:22 PM »
You're SOL.
But I think the argument was that since they had just opened up the AMEX card, they couldn't also approve the VS, b/c that would be 2 AA products.

My understanding was that the problem is having each card more than once.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #73 on: July 12, 2012, 06:01:29 PM »
But I think the argument was that since they had just opened up the AMEX card, they couldn't also approve the VS, b/c that would be 2 AA products.

My understanding was that the problem is having each card more than once.

Barring a successful 2BM, one cannot have the same product within [insert YMMV time here].

AmEx + Visa AA = same product.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #74 on: July 12, 2012, 06:03:04 PM »
How come they make a big fuss about not being able to have 2 AA cards but they don't care about having 2 TYP cards?