Topic Wiki

Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 144775 times)

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 7030
  • Total likes: 19
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: Citi reconsideration
« Reply #75 on: July 12, 2012, 06:39:49 PM »
Because we don't care to have 2.
Love me or hate me. I still love you.

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #76 on: July 12, 2012, 07:59:21 PM »
I meant why does Citi make a fuss about people having 2 AA cards but they don't care if you have 2 TYP cards?

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 7030
  • Total likes: 19
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: Citi reconsideration
« Reply #77 on: July 12, 2012, 08:36:34 PM »
Again, because nobody bothers to have 2....
Compare value, buddy.
Love me or hate me. I still love you.

Offline bochur

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jul 2011
  • Posts: 200
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Programs: Hertz presidents circle, National executive elite, Avis preferred. Accor platinum
Re: Citi reconsideration
« Reply #78 on: July 12, 2012, 09:43:16 PM »
i have 2 typ

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #79 on: July 12, 2012, 10:11:57 PM »
Again, because nobody bothers to have 2....
Compare value, buddy.

Lots of people do 2BM for TYP Visa/MC, check the huge FT thread about it.

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 7030
  • Total likes: 19
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: Citi reconsideration
« Reply #80 on: July 12, 2012, 10:32:57 PM »
Again, compare value.
A big thread dosent necessarily indicate a money making( or lost, for the banks) offer. See how long the Chase A/A thread is.
Its all just a guess.
Love me or hate me. I still love you.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #81 on: July 12, 2012, 11:11:05 PM »
I meant why does Citi make a fuss about people having 2 AA cards but they don't care if you have 2 TYP cards?
I asked him this exact question (I have 2 TYP cards, and these apps were for the SO).
He told me its AA's policy, yada yada

Offline Walk On the Ocean

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2012
  • Posts: 226
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #82 on: July 23, 2012, 10:31:48 PM »
Does anyone if Citi will re-pull my CR if I send a letter to Ken Stork? (I will of course be including my reference #)
What about if they get my letter 30+ days after my app?
Thanks in advance

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #83 on: July 24, 2012, 11:43:52 AM »
Has anyone tried AskCiti on Twitter to try and get a declined app approved? I just talked to a supervisor in recon and she was rude as hell to me.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #84 on: August 22, 2012, 10:35:14 AM »
Anyone have luck overturning a no decision on the AA biz card?
I received the following reason:
You already have the maximum number of accounts
 that can be issued to an individual.

I have no biz cards with them, so they must mean personal cards.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #85 on: August 22, 2012, 10:41:13 AM »
Anyone have luck overturning a no decision on the AA biz card?
I received the following reason:
You already have the maximum number of accounts
 that can be issued to an individual.

I have no biz cards with them, so they must mean personal cards.

How many?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #86 on: August 23, 2012, 09:30:47 AM »
How many?
I just canceled one, so I have 4 active. 2 AA's, TYP, Dividend.

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2887
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #87 on: August 23, 2012, 09:45:25 AM »
Supposedly a letter works best for Citi, but I sent them one and they never even bothered to respond. They suck

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24410
  • Total likes: 77
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #88 on: August 23, 2012, 10:26:54 AM »
I just canceled one, so I have 4 active. 2 AA's, TYP, Dividend.

So 5 is the apparent limit?

Supposedly a letter works best for Citi, but I sent them one and they never even bothered to respond. They suck

I'd have followed up.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8121
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Citi reconsideration
« Reply #89 on: August 23, 2012, 11:36:14 AM »
So 5 is the apparent limit?

I'd have followed up.
I thought we never trust the reps.
I'll call them soon and post it.