In line with all major companies which operate a financial rewards and incentives scheme, British Airways constantly reviews transactions on its Executive Club members’ database. This is to ensure compliance with the Terms and Conditions of the programme and to protect our members from any activity, which could be considered unusual.
Our records indicate that tickets in the names of various third parties have been redeemed from your Executive Club account between 18th February 2013 and 29th October 2013. This pattern of activity is high when compared to the average redemption rates on Executive Club membership accounts.
I realise that there may be a reasonable explanation for this, but in case you are not aware, trading of Avios Points amounts to a contravention of Clause 19 of the Executive Club Terms and Conditions (Non Transferability Of Mileage), a copy of which can be found on the British Airways website:
http://www.ba.com.
In order to bring the review of your account to a swift conclusion, I would be grateful if you would provide confirmation that redemption bookings made on your account have been made in accordance with the Executive Club Terms and Conditions. Please reply to me at the address below, by 3rd December 2013.
British Airways Executive Club
Audit Department
PO Box 111
Sudbury
Suffolk
CO10 6FB
UNITED KINGDOM
In the meantime, until we can resolve this, I have regrettably had to suspend your account which means you will not be able to redeem your Avios on flights.
If you have any questions about any of this or require more information please do not hesitate to contact me in writing at the above address.
Best regards
Cristina Bragoli
Audit Executive