Tried loading at a Chicago store. PUlled out my wife's CC to load, the rep asked for ID when she needed the last 4 digit. I gave my DL and she says she wouldn't do it since my ID and wife's card don't match , fine for me!
I swiped my Club Carlson US bank card for $1k load. The charge got blocked, received fraud alert text. I answered yes and charge still wouldn't go. Called fraud dept, the guy stays on hole while I try second time. The load still wouldn't work. Says will transfer to supervisor. I waited at least 15 mins in store while on phone. I called again and the lady says I should go to a branch. I than left the store. Called the card company again and spoke to supervisors. I demanded at least 20k points compensation or will cancel my card. I didn't get the 20k points but did get lot of points as compensation for the whole trouble. I am satisfied! I didn't go back since I spend too much time in store trying to load and I had to go home.
The US bank club carlson card has pathetic fraud system. Even after answering yes on TEXT and on phone with fraud alert rep, Charge still keeps getting blocked.