Topic Wiki

Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

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Author Topic: Citi reconsideration  (Read 236228 times)

Offline PETERP

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Re: Citi reconsideration
« Reply #340 on: October 28, 2015, 04:35:30 PM »
Quote from: LoLo on October 28, 2015, 04:12:29 PM
I never got a HP for Citi cli's.

Is that a Data point? I am always busy reducing my Citi CLs .  :)
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Offline puppylove78

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Re: Citi reconsideration
« Reply #341 on: October 28, 2015, 05:03:17 PM »
I applied Sunday, immediate denial, no email at all until todays approval. The lady said once they verified my SS it went through, no idea if that lowered the CL or not though.

She did say they may pull but was not sure since I only asked for 5k. Any small request like that they haven't pulled but for Citi it may be different like people say.   I ok'd it because this is the first pull(s) in forever and won't need a pull/check anytime soon.

Does anyone know if you can change your due date immediately after getting the card and registering?

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Offline SPLP

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Re: Citi reconsideration
« Reply #342 on: October 29, 2015, 02:50:28 AM »
Quote from: puppylove78 on October 28, 2015, 05:03:17 PM
I applied Sunday, immediate denial, no email at all until todays approval. The lady said once they verified my SS it went through, no idea if that lowered the CL or not though.

She did say they may pull but was not sure since I only asked for 5k. Any small request like that they haven't pulled but for Citi it may be different like people say.   I ok'd it because this is the first pull(s) in forever and won't need a pull/check anytime soon.

Does anyone know if you can change your due date immediately after getting the card and registering?

you can change due date
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Offline puppylove78

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Re: Citi reconsideration
« Reply #343 on: October 29, 2015, 11:55:38 PM »
Thanks, will do that as soon as the card comes.

Side note - Chase said in a message they definitely do a hard pull and asked for my written authorization (I declined) - sucks!
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Offline puppylove78

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Re: Citi reconsideration
« Reply #344 on: November 03, 2015, 03:14:55 AM »
Update - got approval letter and cards today, registered and saw my CLI request was approved - no call or email regarding the request just saw the new number online.  Weird because I assumed I would get a denial letter first, but I guess I called soon enough that it never generated.

Also was able to change the due date right away :)

Anyone know if they do an auto CLI ever or is it just based on your requests?


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Offline eli1571

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Re: Citi reconsideration
« Reply #345 on: November 03, 2015, 04:35:28 AM »
Quote from: puppylove78 on November 03, 2015, 03:14:55 AM
Update - got approval letter and cards today, registered and saw my CLI request was approved - no call or email regarding the request just saw the new number online.  Weird because I assumed I would get a denial letter first, but I guess I called soon enough that it never generated.

Also was able to change the due date right away :)

Anyone know if they do an auto CLI ever or is it just based on your requests?
Citi does without asking.
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Offline CS91

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Re: Citi reconsideration
« Reply #346 on: December 08, 2015, 11:42:32 PM »
Anyone know what time recon line closes for the night?
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Offline CS91

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Re: Citi reconsideration
« Reply #347 on: December 08, 2015, 11:56:08 PM »
Update: Just called recon and they said app is pending and I need to wait a week for decision. Asked if there's any way to get the app processed now and they said no. HUCA, or his this how Citi works? Got instant approval for any other Citi personal card that I applied for so first time I'm dealing with their recon.
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Offline Cappy

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Re: Citi reconsideration
« Reply #348 on: December 09, 2015, 12:05:36 AM »
Quote from: CS91 on December 08, 2015, 11:56:08 PM
Update: Just called recon and they said app is pending and I need to wait a week for decision. Asked if there's any way to get the app processed now and they said no. HUCA, or his this how Citi works? Got instant approval for any other Citi personal card that I applied for so first time I'm dealing with their recon.

What's the number you called for Recon?

Was it 800-695-5171 ?
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Offline CS91

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Re: Citi reconsideration
« Reply #349 on: December 09, 2015, 12:10:06 AM »
Quote from: Cappy on December 09, 2015, 12:05:36 AM
What's the number you called for Recon?

Was it 800-695-5171 ?
(888) 201-4523
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Offline Cappy

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Re: Citi reconsideration
« Reply #350 on: December 09, 2015, 12:15:01 AM »
Quote from: CS91 on December 09, 2015, 12:10:06 AM
(888) 201-4523

You called the wrong number...
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Offline CS91

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Re: Citi reconsideration
« Reply #351 on: December 09, 2015, 12:16:15 AM »
Quote from: Cappy on December 09, 2015, 12:15:01 AM
You called the wrong number...
Ah. That's the number that the pending page told me to call, but now I see that it's a status check number. I'll call recon in the morning. Thanks.
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Offline Cappy

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Re: Citi reconsideration
« Reply #352 on: December 09, 2015, 12:18:38 AM »
Quote from: CS91 on December 09, 2015, 12:16:15 AM
Ah. That's the number that the pending page told me to call, but now I see that it's a status check number. I'll call recon in the morning. Thanks.

Good luck :)
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Offline CS91

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Re: Citi reconsideration
« Reply #353 on: December 09, 2015, 09:34:18 AM »
Approved. Easy shmeezy.
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Offline D93

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Re: Citi reconsideration
« Reply #354 on: December 09, 2015, 09:38:21 AM »
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Offline CS91

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Re: Citi reconsideration
« Reply #355 on: December 09, 2015, 09:43:19 AM »
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Offline MosheD

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Re: Citi reconsideration
« Reply #356 on: December 14, 2015, 11:42:11 AM »
Ok dont know where to stick this so I will try here...
Apparantly I messed up on the whole Citi waiting thing (Day 1,9,66 etc)
two q's
1- Where can I see list of all my apps w/o application number?
2- Rep claims there was no pull (Ill verify soon). Will these count against time limit? Also, what about Citigold app (was hard pull)?
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Offline D93

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Re: Citi reconsideration
« Reply #357 on: December 14, 2015, 12:57:14 PM »
Quote from: MosheD on December 14, 2015, 11:42:11 AM
Ok dont know where to stick this so I will try here...
Apparantly I messed up on the whole Citi waiting thing (Day 1,8,65 etc)
two q's
FTFY

Quote

1- Where can I see list of all my apps w/o application number?
2- Rep claims there was no pull (Ill verify soon). Will these count against time limit?
1. The app ID has the date in it (see FT wiki). You can also call Citi recon and ask them to tell you every recent app you did.
2. Yes
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Offline sedge

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Re: Citi reconsideration
« Reply #358 on: December 15, 2015, 10:43:29 PM »
Quote from: nobiggy on August 09, 2015, 12:02:45 AM
If all fails...

Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Is this still the correct person?
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Offline CS91

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Re: Citi reconsideration
« Reply #359 on: December 15, 2015, 10:47:56 PM »
Quote from: sedge on December 15, 2015, 10:43:29 PM
Is this still the correct person?
It was as of April when I wrote in. Don't know if anything has changed since then.
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