About one of my orders:
Alexander B.: I just checked your order, and noticed that it seems that the system didn't process all the information of the order correctly, that's why the order hasn't shipped,
Alexander B.: and in this case as the order will not be processed correctly, I can cancel the current order, and as the item is in stock, you can place a new order, and we will be more than glad to issue an adjustment on the items price on the new order
shneur cohen: your saying i will still be able to get the $15 off the $25 cards?
Alexander B.: Yes
shneur cohen: ok how do we go ahead with this?
Alexander B.: I will cancel the order, and
Alexander B.: you will receive a confirmation within 24 hours
Alexander B.: and then you can reorder
Alexander B.: and come back to us with the new order number, and the next agent will adjust the price for you
shneur cohen: ok can you please send me this info via email so i will be able to refer back to you and what you told me?
Alexander B.: SUre