This might not be the right board, but I am faced with an unfortunate situation, and am soliciting advice on how to handle.
Despite the fact that most of my extended family (brothers and sisters in law, and their families) flies a lot more than I do, they just don't seem to get certain things about travel, and often end up in unfortunate situations.
My BIL was going to fly back to FLL this morning, after a wedding last night. He calls me frantically at 8:30am from LGA having discovered that his ticket was booked for PM rather than AM with Spirit. Now this same BIL was once before stranded in ATL due to a Spirit cancellation, and had to buy a new ticket on a different airline, as Spirit couldn't fly him for a few days, yet guess the lesson of that experience wasn't learned.
I tried to help him, but unfortunately there were barely any seats available on any flight. I asked him if he has mileage (I believe I saw him previously with a Delta AMEX) with any airline, but he had no clue of what he did or didn't have. In the end he decided to wait around at LGA for Spirit's 11am flight and see if he could get on that standby (he didn't), and if that didn't work, was going to try a 3pm flight, which I discouraged him from even trying, not wanting him to be faced with Shabbos issues.
I'm inclined to post some rules/suggestions on a family whatsapp group, such as "the only way to fly Spirit is if you buy the ticket at the airport and the flight is operating with availability"; if you're not travel savvy, you'll save money by using a trusted travel agent and paying a fee; etc. Looking for suggestions on how to present this without hurting anyone. Has anyone tried educating people before on these kinds of things?