You bought cards on PJ and got $0 balance cards? Any hassle with reimbursement? What was the process like?
Missed this q . . . It actually happened more than once!
You have to report the error. Then they deign to send you a reimbursement form. Of note, they make you provide a driver's license number . . . similar to a return at a brick and mortar without a receipt. Obviously this is a privacy / security concern, but it was worth it compared to the hassle of a credit card charge back request. After it was submitted, the refund came through to the credit card relatively quickly.