AA is also the least stroller friendly airline and won't gate check larger strollers.
Sorry Ye Mandel, but that's just the facts.
I've been traveling with infants for almost 3 years now.
My domestic travel was mostly on UA and AA. With UA, in 95% of cases, GAs were helpful and FAs tried to make us comfortable and had pleasant comments.
With AA, 95% of cases, GAs were unwilling or unable to help and FAs would give a grumpy look and try not to make eye contact.
I wonder if that's just a coincidence or has to do with company policy and training.
Let's just say that they used to be my preferred airline for traveling on my own, because a. I have lounge access, and b. the lounge agents used to have some leverage with seat assignments, but that is no longer the case.
Although I learned something new on a recent trip with AA when they got me stuck in PHX overnight due to a "ATC" instruction due to "weather".
If you ever don't get your luggage due to an unplanned overnight connection or for any other reason, apparently, baggage claim offices across the country have "loaner" car seats in different sizes for you to borrow until you are reunited with your luggage.
Anyone else hear of this? If yes, this should probably be wikified, maybe in the infant travel thread.