they CANCELLED the flight. and the only next avail flight would be the next day and he had to be at his destination that same day. so he bought a flight from a different airline.
so then he should have had them move him to another Carrier.U know U posted they said they wont do anything, which doesnt sound right to me unless he was on an Award Tkt and even then at times it can be done
Hes gonna have an UpHill battle since on his own he purchased the new tkt. Disputing it with his CC is best and to let them know flying the next day would have been Pointless since he Needed to be that same day and thusly he wouldnt have gone at all. So if its as U say it is he will most likely get the $$ back for the DL tkt
Id say theres a very good chance hes SOL on the difference in fares paid, unless theres something he has in writing where DL authorized it
I know it STINKS but thats how it is, just got informed my flight was just pushed back another hr so now its a 2:30pm departure and its WX so all I can do is wait it out, good thing I had nothing planned or had to be anywhere in particular