Just got response back from them.
"Good Afternoon,
I appreciate your patience.
I have sent over the names of the players below and advised our coordinator's that these people are to be on your team. We are unable to provide official Jerseys but we have secured Cubs polos for the entire group to be worn during the game. We would need to get the sizes for each of the players below.
I have also attached the copy of the Kosher order form. Please fill this out for your group and I will get it sent off to the catering service right away.
Additionally, each player is able to bring along a guest to watch at the cost of 1,000 Starpoints each. We will need to confirm with each participant if they intend on bringing someone to watch. I am happy to reach out to the individual members to confirm this however can you please let me know if you are going to be bringing along anyone to watch?
I look forward to hearing back from you."
Not happy at all. They basically ignored everything I asked for except letting us play together. They never gave me a reason for the error, they don't want to give us jerseys and they didn't mention anything about refunding me the 15k for all this hassle. Any advice on how to reply?
@Dan ?