Of course it wouldn't occur to them to try to improve their service...
No that did not occur to them, they say people love the food there and that is what matters. Their food is really good IMO.
How often do u go? What do u not like about their service.... I go pretty much 2 times a month there on motzai shabbosim when its busy busy & I have no complaints.. ZERO. I dont own the place nor do I have any strings attached to that place except that I like their food. Please elaborate...
Some of their waiters can be a bit snobby some times. The food could take a while to come out when it is really busy. The fact that they don't take reservation, can frustrate people alot, when they have to wait out in the cold, and nobody greets you when you walk in most of the time. Though I still go back, the food is very good, and their pizza is excellent.