Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers. Tried to get more (per Dan's experience
http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.
Here's some of their responses:
Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.
My department is considered the last point of contact between our
customers and the company. We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.
We thank you for your continued patience and we look forward to serving
you better in the future.
Regards,
Abi Acai
Customer Care
Thank you for contacting Customer Care again.
Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.
We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.
Regards,
Bi Acai
Customer Care
Thank you for contacting Customer Care and we apologize for the delayed
response.
Additionally, per your request for additional compensation please note
we believe that the compensation offered is fair and reasonable as it is
not meant to be incommensurate with the actual inconvenience but rather
a gesture of goodwill only. Our intentions are to offer you a balance of
valuable options that are easy to redeem. We hope you will accept in the
spirit it was offered.
Regards,
Abi Acai
Customer Care