Why is that a great line?
Stores should do better. Let the most convenient option win. If we need to redevelop some retail to housing, so be it.
In case you haven't noticed, I don't always post things that I necessarily agree with. I just think it's a great line in that context. I do think Amazon engages in highly predatory practices (from what I hear - I'm not an Amazon seller). And for the retailer suffering from the Amazon effect, the line accurately describes their point of view: Amazon IS the pandemic!
Sternlicht's position (he's a real estate guy) was that the best retailers are those that can use online and brick and mortar to compliment each other.