3 sold fine, then started getting worried fourth buyer claims he never received it, next guy claims i sent the wrong one...
If I'm not mistaken isn't there a way to stop eBay buyers with X percentage from buying from you?
meaning if they have bad ratings or if they're not a member for x amount of time?
Ouch, sorry to hear that. If you have the pictures and the one with the middle finger the case is basically in your favor. eBay customer service is very helpful, all you have to do is find pictures of the insert of the 8q online and show them that it’s the same.
Some tips for annoying customers: I have very clear descriptions, so if a seller starts asking too many questions I automatically block them. I also have 100% feedback on 4 very active accounts, but buyers will leave negative feedback in rare occasions. When that happens I check the feedback they’ve left other sellers, almost all of the time they are repeat offenders and that’s enough proof for eBay to remove the feedback.
I know that it’s tempting to not accept returns, but it will hurt you in the long run. It doesn’t matter what your policies are, you need to be proactive offering partial refund or a return as soon as someone complains about the smallest thing. My rule of thumb is simple: I’m ready to forego any profit to make a customer happy, but I’ll negotiate if it would mean a loss. Sometimes the buyer isn’t trying to score anything but is actually clueless, inform them by referring to the manufacturer’s website and reminding them that their satisfaction is your #1 priority. I can go on and on, so feel free to PM me for eBay questions