So my wife and I are planning to go the Bahamas for winter break and we booked the Cove prior to the merge for 5 nights.
Since there seems to be a lack of information regarding how Atlantis treats its platinum members, I decided to read the T&C for myself.
Having read the T&C from start to finish, nowhere does it mention that Atlantis, being an Autograph collection, is exluded from club lounge/breakfast. In fact, according to the spreadsheet, it says that Autograph collection resorts are INCLUDED.
https://members.marriott.com/wp-content/uploads/2018/06/MAKHAR18008_TBOP_Microsite_Platinum-Elite_Welcome-Gift_Final2.pdfLet me allow you to decide for yourselves. The T&C has the following exclusion criteria for Atlantis in section 1.2:
Screen Shot 2018-11-11 at 10.56.31 AM by
Bullet 5 to me is the most important. It says limted benefits are provided as as per sections 1.3 and 4. Section 4 talks about platinum members and the right to lounge/complimentary breakfast. Given this, one would believe that Atlantis is included in the benefits listed in these sections.
So i reach out to Atlantis directly and they told me there policy is that they do not give complimentary breakfast or lounge access to platinums. They told me that this is stated in the T&C. When I started to disagree with them and tell them that no where does it say that in the T&C, they told me they will have Atlantis' Marriott Liaison reach out to me to point out the T&C and where it says it.
I get a phone call this Friday from the Atlantis' Marriott Liaison (1 week later), and the agent says that it clearly states in section 1.2 that breakfast is excluded for Atlantis. Since I already read it, and knew that it stated that nowhere, I asked them to forward me the link. She email me the link to the T&C, and I noticed this:
Screen Shot 2018-11-11 at 10.56.40 AM by
At this point, I thought to myself that I was either crazy and missed that line, or something else happened, since there would no way that i would have missed that last line.
Thanks for Google Cache, i was able to pull up the archived version of the page from a week prior (Nov 1) which clearly shows that "except for the breakfast option associated with the Platinum Elite Welcome Gift benefit which is not available,[/b][/i] and Section 6.4."" was added!
So Marriott, instead of admitting there error or honoring there T&C, decided to change the T&C and claim to me that this T&C had always said that breakfast was not included.
Marriott and Atlantis were caught red handed. I confronted the Atlantis' Marriott Liaison agent and provided the Google Cache version and she claimed to be just as shocked as I was and profusely stated this is just a coincidence and there is no way that Atlantis changed the T&C this fast just because I brought it to there attention. She assured me that Marriott was not trying to pull a fast one and that the T&C had to have been updated at the same time by coincidence.
She anyways said she will reach out back to Atlantis and she will do her best to honor the original T&C and provide breakfast and/or lounge access and will get back to me in a week.
Attached are the screenshots of the different T&C and the links.
What do you guys think? Did Atlantis notice the error in T&C and try to pull a fast one to get out of honoring the Platinum benefit? Or was it really a coincidence.
https://webcache.googleusercontent.com/search?q=cache:t8di4iY0u14J:https://www.marriott.com/loyalty/terms/default.mi+&cd=1&hl=en&ct=clnk&gl=ushttps://www.marriott.com/loyalty/terms/default.mi