Called up National about not receiving a rental agreement via email.
Me: I haven't received an email with the agreement yet.
Agent: Yes I can see here you don't got any rental agreement.
Me: Great! So I can keep the car?
Agent: Sure you can keep the car, you don't even have to come back!
Me: [ROFL] So I'm good to go?
Agent: Yup! I'll escalate your case...