I applied for some Amex cards in September SPG's me and wife as well as a Gold.
After completing all the spends and not receiving the bonuses (25k for Gold and 30k for SPG), I wrote to them. Their response was...
Response (S.Saraswat) 02/11/2013 03:50 AM
Dear Bruce,
I see that as per the promotion, you could receive:
10,000 bonus points after the first purchase on the Card
20,000 bonus points on spending $5,000 on the Card within the first 6 months (183 days) of Cardmembership.
However, as you have a previous Starwood Preferred Guest Card ending in 91002, your new Starwood Guest Card ending in 91004 is not eligible for the bonus.
Please know that as per the terms and conditions of the promotion, the bonus offer is not available to applicants who have had this product within the last 12 months.
We appreciate your understanding regarding this matter.
We value your association since 2003 and look forward to continuing to serve you.
Sincerely,
Sanjay Saraswat
Email Servicing Team
American Express Interactive Services
I know forsure that altough the new apps specifically state this prominently in the offer terms (party may be over folks), when I applied in September this was NOT a term or condition.
Any advice, Does anyone have a print screen of the offer without the term that I can send them?
I'd appreciate any help with this matter.