I just looked at the form again and realized what you meant. I actually did apply as an SP, however instead of writing my business name is "Nitantnel outreach," I worte my name is "OORAH Outhreach." The truth is a that a business ran as an SP can have a different name: "A sole proprietor may use a trade name or business name other than his or her legal name." (Wikipedia)
I'm thinking of just calling back and try my luck with a different Rep. Think it will work?
Sure, you can name your business anything you want - it's not just limited to SPs either. But if john doe tries to operate his sp named smurf enterprises, he's going to have a hard time if he doesn't have his dba filed. and operating includes banking and credit activities. see here for what a dba is:
http://en.wikipedia.org/wiki/Doing_business_as. if your full name is included in the business name, you'll have a much easier time dealing with financial people.
then again, you could get someone who knows what oorah is. You can try calling another csr, sure. as long as you don't get angry with them and don't hear them typing notes into your account, you can call pretty much as much as you want. just keep track of who you talk to so you can hang up when you get the same person you got 15 minutes ago...