I filed a chargeback with my Amex gold card for Transaero tickets. After about a month this is the letter I received from Amex.
Are they basically denying the chargback?
Dear xxxxx
We would like to advise you of the status of your claim on your account from Transaero Airlines Web Sa. We removed the amount under review of $1,383.45 from your account during our investigation.
In our last communication, we informed you that the merchant might not be able to provide the information you requested for the charges of $1,383.45 dated August 13, 2015 and that we could not guarantee credit. However, we pursued this matter with the merchant. Unfortunately, the merchant was unable to provide the requested information. If you wish to pursue this matter further, you will need to contact the merchant directly.
Since this concludes our investigation, we are closing this case.
Therefore, the amount under review has been reapplied to your account, and will reflect on an upcoming statement.
We trust this resolves your questions. Thank you for your Card Membership.
Sincerely,
American Express Customer Care