Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1912070 times)

Offline MEIR613

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Re: Amex F/R Master Thread
« Reply #2400 on: June 02, 2013, 05:20:25 PM »
Just got declined trying to use my AMEX business gold, for 2 x 500 VR's at CVS. The teller didn't straight out say I'd been declined, but said "you'll need to choose another form of payment."
Previously bought 2 x 500 VR's at a different CVS about 10 days ago, shortly after opening the card, and it went through without a problem.
Should I call Amex to find out why it was declined or could this trigger the dreaded FR?

thanks
Probably, the damage is done.

Offline aryeh1

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Re: Amex F/R Master Thread
« Reply #2401 on: June 02, 2013, 08:33:42 PM »
Just got declined trying to use my AMEX business gold, for 2 x 500 VR's at CVS. The teller didn't straight out say I'd been declined, but said "you'll need to choose another form of payment."
Previously bought 2 x 500 VR's at a different CVS about 10 days ago, shortly after opening the card, and it went through without a problem.
Should I call Amex to find out why it was declined or could this trigger the dreaded FR?

thanks
Don't think its a FR probally just they blocked it as they think its fraud.

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2402 on: June 06, 2013, 04:41:15 PM »
Just a followup, just completed my second FR brought on by too many beans.  No cards closed, but limit on one card cut in half (the one used for most of the beans) and got a lousy low spend limit on biz gold (which is just a month old).

Offline compddd

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Re: Amex F/R Master Thread
« Reply #2403 on: June 06, 2013, 04:55:15 PM »
Just a followup, just completed my second FR brought on by too many beans.  No cards closed, but limit on one card cut in half (the one used for most of the beans) and got a lousy low spend limit on biz gold (which is just a month old).

How do you know it was caused by beans?

Offline compddd

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Re: Amex F/R Master Thread
« Reply #2404 on: June 06, 2013, 04:56:10 PM »
Just got declined trying to use my AMEX business gold, for 2 x 500 VR's at CVS. The teller didn't straight out say I'd been declined, but said "you'll need to choose another form of payment."
Previously bought 2 x 500 VR's at a different CVS about 10 days ago, shortly after opening the card, and it went through without a problem.
Should I call Amex to find out why it was declined or could this trigger the dreaded FR?

thanks

This happened yesterday when I purchased one bean and I logged into Amex.com and it said fraud alert please call. Spoke to a robot that asked me to verify transactions and fraud alert was lifted.

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2405 on: June 06, 2013, 05:23:49 PM »
How do you know it was caused by beans?

Well, to clarify, I'm fairly confident that an application for the Biz Gold triggered an account review, and when the rep saw all the bean purchases (not on the BGR), she initiated the FR.  I say that because (1) I'd been pushing large numbers of beans through the existing card for months with no problems from Amex, (2) the F/R occurred a few weeks after the BGR app with no other notable spending changes or things that might trigger a review, and (3) the rep grilled me at length only on the bean purchases, and barely even mentioned the existence of the BGR.

Offline yitzf

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Re: Amex F/R Master Thread
« Reply #2406 on: June 06, 2013, 05:48:25 PM »
Well, to clarify, I'm fairly confident that an application for the Biz Gold triggered an account review, and when the rep saw all the bean purchases (not on the BGR), she initiated the FR.  I say that because (1) I'd been pushing large numbers of beans through the existing card for months with no problems from Amex, (2) the F/R occurred a few weeks after the BGR app with no other notable spending changes or things that might trigger a review, and (3) the rep grilled me at length only on the bean purchases, and barely even mentioned the existence of the BGR.

What did you tell her?
Did you admit?

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2407 on: June 06, 2013, 06:19:08 PM »
What did you tell her?
Did you admit?
It was clear I was buying GCs and not real purchases -- she pointed out the discrepancy in annual income vs how much I'd been spending, so there was only so much I could deny.  I was pretty vague, basically just said I was buying GCs and using them for all kinds of purchases (i.e., not at CVS).  She wasn't pleased, obviously, but I don't think there was any ideal thing to tell her.

Offline churnbabychurn

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Re: Amex F/R Master Thread
« Reply #2408 on: June 06, 2013, 10:01:29 PM »
Anyone have experience using Giftcardmall.com to purchase visa GC with amex re FR risk?

Offline metziah

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Re: Amex F/R Master Thread
« Reply #2409 on: June 06, 2013, 11:43:22 PM »
Just a followup, just completed my second FR brought on by too many beans.  No cards closed, but limit on one card cut in half (the one used for most of the beans) and got a lousy low spend limit on biz gold (which is just a month old).
Excuse my ignorance but what are BEANS?

Offline n198ua

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Re: Amex F/R Master Thread
« Reply #2410 on: June 07, 2013, 03:15:21 AM »
Excuse my ignorance but what are BEANS?

Vanilla Reloads

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2411 on: June 10, 2013, 06:34:17 PM »
my wife just got a call  from amex, she wasnt really sure what they wanted so she told them that i dont handle the finances youll have to call back later when im home.

anyways i called back the number that called her and it said welcome to american express F/R dept.... should i bother calling back or just forget about it..i have 190k MR points in that account which i dont wana lose

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2412 on: June 10, 2013, 06:35:27 PM »
my wife just got a call  from amex, she wasnt really sure what they wanted so she told them that i dont handle the finances youll have to call back later when im home.

anyways i called back the number that called her and it said welcome to american express F/R dept.... should i bother calling back or just forget about it..i have 190k MR points in that account which i dont wana lose

i logged into her account and i can still access everything

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2413 on: June 10, 2013, 06:37:40 PM »
my wife just got a call  from amex, she wasnt really sure what they wanted so she told them that i dont handle the finances youll have to call back later when im home.

anyways i called back the number that called her and it said welcome to american express F/R dept.... should i bother calling back or just forget about it..i have 190k MR points in that account which i dont wana lose
If they've initiated a F/R and you don't give them what they want, they'll close your accounts in 5 days.

But if you didn't lie on the applications then you shouldn't have too much to worry about if you cooperate, so I'd just call them back and get it over with.

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2414 on: June 10, 2013, 06:41:10 PM »
If they've initiated a F/R and you don't give them what they want, they'll close your accounts in 5 days.

But if you didn't lie on the applications then you shouldn't have too much to worry about if you cooperate, so I'd just call them back and get it over with.

well just in case i dont pass, id rather not lose those points. and sell them today or tom

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2415 on: June 10, 2013, 06:42:13 PM »
i logged into her account and i can still access everything
If there's a big scary "Charging Suspended. Call XYZ" message on her account, then she's already under F/R and the clock is ticking.  If not, she's not yet under F/R, but might be soon if you don't call them back.  Or I guess there's a chance they'll just forget about it if you don't return their call, but I wouldn't bet much on that.

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2416 on: June 10, 2013, 06:45:08 PM »
If there's a big scary "Charging Suspended. Call XYZ" message on her account, then she's already under F/R and the clock is ticking.  If not, she's not yet under F/R, but might be soon if you don't call them back.  Or I guess there's a chance they'll just forget about it if you don't return their call, but I wouldn't bet much on that.

account looks reg.... say i call back and they start a f/r, and they ask for proof of income. can i show my tax papers since we are married, or she needs her own?

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2417 on: June 10, 2013, 06:48:43 PM »
account looks reg.... say i call back and they start a f/r, and they ask for proof of income. can i show my tax papers since we are married, or she needs her own?
If you filed a joint return you'd send that in.  If you filed individually they probably wouldn't care or want to see anything on yours.

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2418 on: June 10, 2013, 06:51:21 PM »
If you filed a joint return you'd send that in.  If you filed individually they probably wouldn't care or want to see anything on yours.

it was joint.... nxt q is, say they close the biz card they called abt, wud i lose the points? i have personal gold as well

Offline gloreglabert

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Re: Amex F/R Master Thread
« Reply #2419 on: June 10, 2013, 06:55:37 PM »
it was joint.... nxt q is, say they close the biz card they called abt, wud i lose the points? i have personal gold as well
Assuming they're tied to the same MR account (probably are), points would be safe.  Only need to have one card open tied to it.