I am back at ATH, I Haven't had time to contact the airline yet. When I checked in, I went to the ticketing desk and spoke to the US Air station head. Without even asking she upgraded me to Envoy. I had complained to her upon arrival of my "crappy" situation. She had gone to the plane, and was appalled by the conditions I had to endure for a 10 hour flight. She wrote a whole report on my record and urged me to contact the airline for further compensation.
I don't have a mileage account with US AIR, should I accept miles from them, or insist on a financial compensation? Is there anyway they will compensate me with United miles? How is their flight to TLV? If I get vouchers for free flights, is there any chance of them being in business?
I will keep you posted, and thanks for your help.
Here is a response I received from US Airways regarding the "crappy" flight I had PHL-ATH; The way I see it, they are brushing me off. Any advice?
"Thank you for contacting Customer Relations at US Airways. We appreciate this opportunity to respond to your concerns.
The Customer Relations Office responds on behalf of our Corporate Officers. Our office is not only empowered to respond to the needs and concerns of our customers on their behalf, but also shares those comments with the appropriate management teams. This method has proven very successful; in fact, many of our current policies, procedures, and positive changes are a direct result of customer feedback.
I’m sorry the seat next to you was not properly cleaned before the departure of your flight to Athens. Our passenger’s safety and comfort are important to US. I’ve shared your comments with our Inflight Service Department for internal review.
Based on your comments, we could have done a better job of assisting you, and I assure you the necessary steps will be taken to help prevent a recurrence. We know that you have many choices when it comes to traveling, and we thank you for choosing US Airways.
Sincerely,
Kevin Ung
Representative, Customer Relations
US Airways Corporate Office"